Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raymond Alexcee

Nashville,TN

Summary

Motivated and detail-oriented professional with 7+ years of customer-facing experience in sales and customer service, complemented by a strong foundation in data entry, problem-solving, and data monitoring. Adept at troubleshooting, incident response, and communicating technical concepts to non-technical users. Known for delivering high-quality support, building strong client relationships, and approaching challenges with analytical thinking and adaptability. Eager to leverage transferable skills and grow within the Information Technology sector, with a focus on supporting digital infrastructure, enhancing cybersecurity, and contributing to innovative tech-driven teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Experience Representative

Enterprise Mobility
07.2023 - Current
  • Provided Customer Service and technical support for mobile and kiosk systems used by over 70 customers daily.
  • Tracked software issues and usage anomalies using Microsoft Excel and internal tools.
  • Collaborated with IT teams to escalate and troubleshoot system errors in real time.
  • Data Analysis and Entry
  • Demonstrated situational awareness and adaptability in a high-pressure airport setting.

Sales Associate / Stock Associate

Under Armour
11.2019 - 07.2023
  • - Delivered frontline support for POS system issues and ensured smooth transaction operations.
  • - Reported and resolved customer-facing tech issues related to order tracking and payment.
  • - Helped implement inventory software updates and trained peers on new tech processes.

Warehouse Associate

Amazon
05.2017 - 05.2023
  • - Operated scanning devices and handheld tech for inventory tracking.
  • - Adapted to frequent tech updates and automation changes in a high-volume logistics environment.

Education

Bachelor of Science - Exercise Science

Middle Tennessee State University
Murfreesboro, TN
05.2023

Skills

  • - Time Management
  • - Leadership
  • - Quality Assurance
  • - Data Entry and Analysis
  • - Customer Service
  • - Data Monitoring
  • - Adaptability
  • - Communication
  • -Sales

Certification

Google Cybersecurity Professional Certificate – 2023

Timeline

Customer Experience Representative

Enterprise Mobility
07.2023 - Current

Sales Associate / Stock Associate

Under Armour
11.2019 - 07.2023

Warehouse Associate

Amazon
05.2017 - 05.2023

Bachelor of Science - Exercise Science

Middle Tennessee State University

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