Marianne Culley
Havre,MT
Summary
A Havre local Customer Experience Representative dedicated to providing exceptional service to customers. Excels in problem-solving and able to remain calm in professional high-pressure situations. Excellent communication skills and friendly demeanor.
Highly trained Communication Technician/Dispatcher with 12 years of experience with Law Enforcement Dispatch. Dedicated to making sure the job is done efficiently and safely. Experienced in handling and managing high stress incidents, to include life or death situations.
Overview
25
25
years of professional experience
Work History
Customer Experience Representative
Triangle Communications
02.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Inbound/Outbound calls
- Cellular Phones
- Internet/Landline Services
- Trouble Shooting Cellular Phones
- Taking Customer Payments
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
First Assistant Manager
Maurices
07.2017 - 02.2018
- Acting Store Manager.
- Duties of Acting Store Manager include: running day to day operations of Havre Maurices' store. Supervising and leading 6 stylists and 2 part time Assistant Managers.
- Duties of First Assistant Manager include: inspiring teams of stylists, providing visual representation of Maurices products, driving sales, offering fashion advice while providing excellent customer service.
Communication Technician/Dispatcher
City of Havre
12.2010 - 07.2017
- Duties include: quickly and accurately use computers and keyboards; operate dispatch equipment including telephones, radios and paging devices; research and retrieve information from records and documents calls accurately.
- Dispatch police officers, fire and emergency medical technicians, public works personnel and animal control for service either by phone, two-way radio or in person. Receive and prioritize calls for service including 911 calls which may be informational, urgent or emergency in nature.
- Enter, retrieve and disseminate confidential and sensitive records and documents from several computer databases. Perform criminal history and traffic record checks utilizing centralized computer systems. Collect money for fines, fees or bonds.
Customer Service Representative
Novo 1
02.2010 - 09.2010
- Duties include: answer incoming calls and assist customers with by adding money to inmate accounts.
Customer Service Supervisor
Walmart Supercenter
11.2005 - 02.2008
- Duties include: supervise cashiers, cash office and customer service center, and assist customers with complaints.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
Office Manager
Allsports Flooring
01.1999 - 05.2005
- Duties include: supervise receptionists, process payroll, accounts payable and receivable, submit bids, process contracts, and Human Resources.
Education
High School Diploma - undefined
Havre High School
Havre, MT1998
Skills
- Excellent Follow Through
- Interpersonal skills
- Answer seeker
- Exceptional communicator
- Strong work ethic
- Quick learner
- People-oriented
- Positive and friendly
- Highly reliable
- Excellent time management skills
- Critical Thinking
- Time Management
Timeline
Customer Experience Representative
Triangle Communications
02.2018 - Current
First Assistant Manager
Maurices
07.2017 - 02.2018
Communication Technician/Dispatcher
City of Havre
12.2010 - 07.2017
Customer Service Representative
Novo 1
02.2010 - 09.2010
Customer Service Supervisor
Walmart Supercenter
11.2005 - 02.2008
Office Manager
Allsports Flooring
01.1999 - 05.2005
High School Diploma - undefined
Havre High School