Raymond Allman
Houston,TX
Summary
Detailed oriented Airside Operations Supervisor with experience working in the commercial and business aviation industry. Dedicated to enhancing quality of life for traveling citizens through productive, safe services. Expertise in airport operations, inspections, creating and maintaining standards for safe aircraft operations. Coordinates safety-first approaches to airport policies and procedures. Resourceful, hardworking, and dependable professional.
Overview
9
9
years of professional experience
Work History
Airport Operations Supervisor Maintenance
City Of Houston
Houston , TX
2023.10 - Current
- Adhered to federal Aviation Administration regulations while managing airside operations.
- Responded promptly to emergency situations following established protocols and guidelines.
- Assessed current processes for efficiency improvements and implemented changes where appropriate.
- Supervised contractors ensuring that work was completed in accordance with contractual agreements.
- Ensured the smooth operation of daily airport activities.
- Established relationships with airlines, vendors, suppliers, government agencies and other stakeholders.
- Developed policies and procedures to ensure compliance with safety regulations.
- Resolved customer complaints in a professional manner, escalating as necessary when needed.
- Directed regular meetings covering operational, safety, and security topics with airport personnel.
Airport Operations Coordinator
City of Houston-Information Technology
Houston , TX
2022.08 - 2023.10
- Conducted daily audits of airport operations to ensure compliance with safety and security regulations.
- Maintained communication between the air traffic control tower, airline carriers and other personnel.
- Supervised ground crew personnel responsible for handling baggage loading and unloading activities.
- Inspected airports facilities on a regular basis to identify any maintenance needs or safety hazards.
- Provided customer service by responding to complaints or requests from passengers or staff members.
- Created detailed plans outlining the coordination of resources needed for special events at the airport.
- Coordinated with airlines regarding scheduling changes due to weather delays or cancellations.
- Maintained operations compliance with FAA, TSA and airport regulations.
Service Support Specialist
Universal Weather and Aviation
Houston , TX
2018.07 - 2022.06
- Conducted system tests, identified problems, and implemented solutions.
- Identified trends in customer inquiries and recommended changes accordingly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Monitored customer service levels to ensure high-quality standards were met.
- Assisted customers with troubleshooting hardware and software issues.
- Responded promptly to customer inquiries via telephone or email.
Lead Station Agent
Envoy Airlines
Houston , TX
2015.12 - 2019.10
- Actively participated in meetings with airline representatives concerning changes in airport services or policies.
- Organized shift schedules for a team of 10+ station agents according to operational needs.
- Coordinated with other departments to ensure smooth running of daily operations at the station.
- Inspected station equipment for maintenance issues and reported any irregularities to management.
- Serviced commissary, power, lavatories, air conditioning and potable water.
- Used tugs, air start units and de-icing vehicles safely and correctly.
- Printed itineraries and tickets for passengers each day.
Education
Bachelor of Science - Aviation Management
Texas Southern University
Houston, TX2015-12
Associate of Science - Air Traffic Control
Vaughn College of Aeronautics And Technology
East Elmhurst, NY2013-05
Skills
- Team leadership abilities
- Process improvement implementation
- Effective problem solving
- Airfield management
- Time Management
- Problem-solving abilities
- Attention to Detail
- Relationship Building
- Analytical Skills
References
References available upon request.
Timeline
Airport Operations Supervisor Maintenance
City Of Houston
2023.10 - Current
Airport Operations Coordinator
City of Houston-Information Technology
2022.08 - 2023.10
Service Support Specialist
Universal Weather and Aviation
2018.07 - 2022.06
Lead Station Agent
Envoy Airlines
2015.12 - 2019.10
Bachelor of Science - Aviation Management
Texas Southern University
Associate of Science - Air Traffic Control
Vaughn College of Aeronautics And Technology
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