RAYMOND ALMARAZ
Valvoline Instant Oil Change
LASVEGAS,NV
5
years of professional experience
Results-driven Senior Technician with a proven track record in enhancing customer satisfaction through effective conflict resolution, training, and communication. Committed to streamlining operations for improved service delivery and fostering strong client relationships.
Work History
Senior Technician (supervisor)
3 Years 8 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained junior technicians on best practices and efficient workflow techniques.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Streamlined oil change processes, reducing service time while maintaining quality.
- Enhanced customer satisfaction through effective communication and service delivery.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased overall productivity through effective scheduling of technician shifts according to workload demands.
- Established a culture of continuous improvement by encouraging team feedback and implementing process enhancements accordingly.
Stock and Replenishment
1 Year 11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma
Skills
Problem resolution
Conflict resolution
Complaint handling
Complaint resolution
Client relations
Customer satisfaction measurement
Product sales
3+ years experience in handling customer claims
Interests
5+ years in Mix Martial Arts training
Passionate about balancing physical health with mental and emotional wellness.
Preforming Mix Martial Arts in competition
Timeline
Senior Technician (supervisor)
Valvoline Instant Oil Change
11.2022 - CurrentRead More
Stock and Replenishment
Hershey Chocolate World
06.2021 - 05.2023Read More
Losee Somerset Academy
High School Diploma
Read More