Raymond Amoroso
Broomall,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Warehouse Supervisor
William H. Kopke Distributions INC
02.2018 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations, and inventory control.
- Ensured all incoming and outgoing inventory is processed in accordance with company policies and procedures.
- Trained and developing Inventory Clerks and Material Handlers in proactive approaches to inventory accuracy.
- Coordinated inbound/outbound shipping and trucking logistics.
Server/Shift Leader
Gypsy Blu
09.2012 - 12.2017
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Representative
National A1
05.2009 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Liberal Arts
Delaware County Community College
Media, PASkills
- Quality Control
- Performance Improvement
- Staff Training
- Client Relationships
- Operational Reporting
- Productivity Benchmarks
- Workforce Efficiency
Timeline
Warehouse Supervisor
William H. Kopke Distributions INC
02.2018 - Current
Server/Shift Leader
Gypsy Blu
09.2012 - 12.2017
Customer Service Representative
National A1
05.2009 - 07.2012
Liberal Arts
Delaware County Community College
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