Raymond Andrilla
Liverpool
Summary
Innovative professional with a diverse background in IT management and patient advocacy. Known for expertise in operational continuity and community outreach, ready to leverage technical skills to improve healthcare delivery and patient outcomes.
Overview
17
17
years of professional experience
Work History
Network Infrastructure Senior Analyst - Telcom
Trinity Health
Syracuse
05.2025 - Current
- Designed, implemented, and managed Cisco Unified Communications solutions for enterprise environments
- Maintained and supported Cisco CUCM (Call Manager), CER, Unity Connection, and UCCX (Contact Center)
- Utilized Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording
- Managed Cisco Expressway, UCS infrastructure, and supported Webex for seamless collaboration
- Managed analog telephone gateways and integrated them with systems for operational continuity
EHR Help Desk Manager
Centers Health Care
Bronx
11.2020 - 11.2024
- Led two departments, overseeing 21 employees
- Overseeing daily IT operations and support
- Conducted system audits to ensure compliance
- Managed system rollouts, upgrades, and VOIP transitions
- Partnered with vendors to implement and optimize solutions aligned with company objectives
eCommerce Technology Team Lead
Walmart
Herkimer
05.2019 - 11.2020
- Supervised two departments with 83 employees
- Spearheaded system conversions including PBX upgrades to enhance operational efficiency
- Developed and executed training programs
- Implemented customer feedback programs to assess and refine system implementations
IT Manager
Confidential
Albany
01.2016 - 05.2019
- Managed IT operations across five locations and 68 employees
- Collaborated with executive leadership to align IT strategies with business goals
- Developed IT policies, procedures, and best practices
- Led PBX to VOIP system conversions and upgrades
- Managed vendor relationships for tech selection, rollouts, and upgrades
Case Management Assistant
Albany Medical Center Hospital
Albany
04.2015 - 01.2016
- Covered 6 patient care units in level 1 trauma center
- Facilitated referrals to agencies, vendors, and programs (home care, DME, rehabs, home infusion, etc.)
- Provided information to patients and family for services and programs available to them
- Met with patients to explain Medicare, appeal rights, and 3-day hospital stay requirements
- Assisted with insurance prior authorizations
- Facilitated transfers of patients to other facilities
- Made referrals to community services for continuity of care
- Documented all discharge planning in EMR
Care Management Assistant
St. Peter's Hospital, Albany, NY
Albany
06.2009 - 04.2015
- Coordinated referrals to agencies, vendors, and programs (home care, DME, rehabs, home infusion) to ensure patient access to necessary services
- Provided information to patients and family for services and programs available to them
- Met with patients to explain Medicare, appeal rights, and 3-day hospital stay requirements
- Assisted with insurance prior authorizations
- Facilitated transfers of patients to other facilities
- Streamlined referrals to community services, enhancing continuity of care for patients
- Recorded all discharge planning in EMR to maintain comprehensive patient records
Education
Associate of Science - Information Technology
ITT Technical Institute
Albany, NY06-1999
Skills
- Healthcare compliance
- EMR documentation
- Discharge planning
- Case management
- Discharge coordination
- Discharge documentation
- Care coordination
- Follow-up care coordination
- Referral facilitation
- Patient relationship management
- Patient advocacy
- Community outreach
- Insurance authorization
Accomplishments
- Support of Excellence Award, 2014 - St. Peter's Hospital
Timeline
Network Infrastructure Senior Analyst - Telcom
Trinity Health
05.2025 - Current
EHR Help Desk Manager
Centers Health Care
11.2020 - 11.2024
eCommerce Technology Team Lead
Walmart
05.2019 - 11.2020
IT Manager
Confidential
01.2016 - 05.2019
Case Management Assistant
Albany Medical Center Hospital
04.2015 - 01.2016
Care Management Assistant
St. Peter's Hospital, Albany, NY
06.2009 - 04.2015
Associate of Science - Information Technology
ITT Technical Institute