Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raymond Andrilla
Open To Work
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Raymond Andrilla

Network Infrastructure Senior Analyst - Telecom
Liverpool,NY

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Network Infrastructure Senior Analyst - TelecomIT ManagerHelp Desk ManagerTelecommunications ManagerTelecommunications Engineer

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Liverpool, NY, US
Open to relocation: Yes

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Network Infrastructure Senior Analyst with 8+ years of experience in IT and telecommunications, specializing in Cisco Unified Communications and VoIP infrastructure. Demonstrates expertise in designing, implementing, and maintaining enterprise voice systems, with strong skills in Cisco CUCM, UCCX, Unity Connection, and network troubleshooting. Successfully led multiple technology rollouts and system upgrades, resulting in improved operational efficiency and user satisfaction.

Overview

17
17
years of professional experience

Work History

Network Infrastructure Senior Analyst - Telecom

Trinity Health
Syracuse
05.2025 - Current
  • Designed, implemented, and managed Cisco Unified Communications solutions for enterprise environments
  • Maintained and supported Cisco CUCM (Call Manager), CER, Unity Connection, and UCCX (Contact Center)
  • Utilized Cisco Intelligence Center for contact center reporting and Cisco AQM for call recording
  • Managed Cisco Expressway, UCS infrastructure, and supported Webex for seamless collaboration
  • Managed analog telephone gateways and integrated them with systems for operational continuity

EHR Help Desk Manager

Centers Health Care
Bronx
11.2020 - 11.2024
  • Led two departments, overseeing 21 employees
  • Overseeing daily IT operations and support
  • Conducted system audits to ensure compliance
  • Managed system rollouts, upgrades, and VOIP transitions
  • Partnered with vendors to implement and optimize solutions aligned with company objectives

eCommerce Technology Team Lead

Walmart
Herkimer
05.2019 - 11.2020
  • Supervised two departments with 83 employees
  • Spearheaded system conversions including PBX upgrades to enhance operational efficiency
  • Developed and executed training programs
  • Implemented customer feedback programs to assess and refine system implementations

IT Manager

Confidential
Albany
01.2016 - 05.2019
  • Managed IT operations across five locations and 68 employees
  • Collaborated with executive leadership to align IT strategies with business goals
  • Developed IT policies, procedures, and best practices
  • Led PBX to VOIP system conversions and upgrades
  • Managed vendor relationships for tech selection, rollouts, and upgrades

Technology Lead / Case Management Assistant

Albany Medical Center Hospital
Albany, New York
04.2015 - 01.2016
  • Acted as liaison between department and IT Support
  • Covered 6 patient care units in level 1 trauma center
  • Facilitated referrals to agencies, vendors, and programs (home care, DME, rehabs, home infusion, etc.)
  • Provided information to patients and family for services and programs available to them
  • Met with patients to explain Medicare, appeal rights, and 3-day hospital stay requirements
  • Assisted with insurance prior authorizations
  • Facilitated transfers of patients to other facilities
  • Made referrals to community services for continuity of care
  • Documented all discharge planning in EMR

Senior Information Assoc/Care Management Assistant

St. Peter's Hospital, Albany, NY
Albany, New York
06.2009 - 04.2015
  • Coordinated referrals to agencies, vendors, and programs (home care, DME, rehabs, home infusion) to ensure patient access to necessary services
  • Provided information to patients and family for services and programs available to them
  • Met with patients to explain Medicare, appeal rights, and 3-day hospital stay requirements
  • Assisted with insurance prior authorizations
  • Facilitated transfers of patients to other facilities
  • Streamlined referrals to community services, enhancing continuity of care for patients
  • Recorded all discharge planning in EMR to maintain comprehensive patient records

Education

Associate of Science - Information Technology

ITT Technical Institute
Albany, NY
06-1999

Skills

  • Healthcare compliance
  • EMR documentation
  • Discharge planning
  • Case management
  • Discharge coordination
  • Discharge documentation
  • Care coordination
  • Follow-up care coordination
  • Referral facilitation
  • Patient relationship management
  • Patient advocacy
  • Community outreach
  • Insurance authorization

Accomplishments

  • Support of Excellence Award, 2014 - St. Peter's Hospital

Timeline

Network Infrastructure Senior Analyst - Telecom

Trinity Health
05.2025 - Current

EHR Help Desk Manager

Centers Health Care
11.2020 - 11.2024

eCommerce Technology Team Lead

Walmart
05.2019 - 11.2020

IT Manager

Confidential
01.2016 - 05.2019

Technology Lead / Case Management Assistant

Albany Medical Center Hospital
04.2015 - 01.2016

Senior Information Assoc/Care Management Assistant

St. Peter's Hospital, Albany, NY
06.2009 - 04.2015

Associate of Science - Information Technology

ITT Technical Institute

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Raymond AndrillaNetwork Infrastructure Senior Analyst - Telecom