Marisol Navarro
Summary
Operations and business analysis professional with over 10 years in healthcare reporting and operational support. Focus on enhancing compliance with regulatory requirements and optimizing reporting workflows through data analytics and process improvements.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Senior Business Analyst
Cognizant
10.2016 - 09.2026
- Used data analytics to identify trends impacting service level agreements
- Analyzed department revenue, profits, and losses to maintain compliance with contract budgets
- Ensure all departments are compliant with HIPAA and CMS guidelines
- Implemented new process improvements with the help of automation
- Facilitated training sessions for staff on updated procedures and create training manuals for new processes implemented
- Perform quality assurance checks for all department work
Process Executive
Cognizant
- Managing and executing business processes while adhering to Service Level Agreements (SLAs) and productivity metrics
- Calculate the correct reimbursement based on the insurance contract
- Processed medical claims to facilitate timely payment
- Supported providers with inquiries and issue resolution, enhancing provider experience throughout insurance interactions
- Managed data tasks, including documentation, reporting, and process record maintenance
Real Estate Notary- Freelance
07.2024 - 07.2026
- Facilitated seamless real estate transactions by accurately preparing and notarizing legal documents, ensuring compliance with state and federal regulations.
- Advised clients on notarization requirements and procedures, reducing errors and expediting the closing process in real estate transactions.
- Maintained meticulous records of notarized documents, safeguarding confidentiality and supporting legal integrity in all real estate dealings.
Business Analyst Contact Center Operations
NurseWise/NurseResponse
04.2013 - 10.2016
- Collaborated with clinical staff, administrators, IT, and vendors to gather reporting needs and translate them into technical requirements
- Identified inefficiencies in reporting workflows and recommended changes to enhance accuracy, timeliness, and usability
- Monitored team performance to inform strategic decisions
- Ensure all reports and data handling comply with healthcare regulations (e.g., HIPAA, CMS Guidelines) and privacy/security standards
Revenue Officer
Arizona Department of Revenue
10.2012 - 04.2013
- Filed tax liens and levies against taxpayers to secure outstanding debts
- Collected unpaid taxes for DOR, enhancing revenue recovery efforts
- Analyzed financial information from taxpayers to develop tailored payment plans
- Ensured accurate maintenance of taxpayer records
IT Help Desk Technician
John C. Lincoln North Mountain Hospital
01.2012 - 09.2012
- Provided one-call resolution by optimizing the use of all available tools
- Troubleshot EPIC system problems to support medical staff effectively.
- Created tickets to address and resolve technical errors efficiently.
- Responded to provider inquiries, delivering accurate information promptly.
Skills
- Data analytics
- Healthcare compliance
- Process improvement
- Quality assurance
- Project management
- Data visualization
- Business process optimization
- Financial modeling
- Customer relationship management
- Problem solving
Certification
- Google Data Analytics Certificate
- Claude Certified Associate
Timeline
Real Estate Notary- Freelance
07.2024 - 07.2026
Senior Business Analyst
Cognizant
10.2016 - 09.2026
Business Analyst Contact Center Operations
NurseWise/NurseResponse
04.2013 - 10.2016
Revenue Officer
Arizona Department of Revenue
10.2012 - 04.2013
IT Help Desk Technician
John C. Lincoln North Mountain Hospital
01.2012 - 09.2012
Process Executive
Cognizant