Raymond Brass
Tulsa,OK
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Im a dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Banquet Host
Southern Hills Country Club
08.2022 - Current
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions for [Number]-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Interpreted instructions to schedule and set up events to client specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
CCR, Alorica Inc
02.2020 - 07.2021
- Verified and logged high volume of data each day, tracking account payments, updated personal information, and order details
- Coordinated fieldwork, including setting up appointments, monitoring work completion, and following up with customers
- Helped clients with technical questions using excellent critical thinking skills and knowledge of [Area of expertise]
- Explained promotions and special offers to customers
- Improved customers' experiences by suggesting [Product or Service] offerings
- Resolved complex issues requiring extended investigations and support, diligently following up and coordinating solutions.
Cook
Andy B's
12.2016 - 02.2020
- Followed corporate recipes and standards to prepare consistent menu options
- Memorized recipes and cooked meals to meet all required nutrition and portion specifications
- Prepared ingredients in advance for on-demand orders and recipes
- Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders
- Cleaned and maintained walk-in refrigerators, gas stoves, and commercial ovens.
Education
No Degree - Mechanical Engineering
Pittsburg State University
Pittsburg, KS2025
High School Diploma - undefined
Jenks High School
Jenks, OKNo Degree - Mechanical Engineering
Tulsa Community College
Tulsa, OK05.2025
Skills
- Report Transcription
- Conflict Resolution
- Active Listening
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Sales Strategies
Timeline
Banquet Host
Southern Hills Country Club
08.2022 - Current
CCR, Alorica Inc
02.2020 - 07.2021
Cook
Andy B's
12.2016 - 02.2020
No Degree - Mechanical Engineering
Pittsburg State University
High School Diploma - undefined
Jenks High School
No Degree - Mechanical Engineering
Tulsa Community College