RAYMOND Butler
Friendly and upbeat door greeter offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Customer Greeter
4 Years 9 Months- Greeted and directed customers. Assisted in asset protection situations. Called codes for store in specific situations. Assisted law enforcement in identifying theft.
- Assisted customers in locating merchandise within the store.
- Developed strong relationships with regular customers by providing personalized service.
Senior Collections Representative
8 Years 4 Months- Built strong relationships with customers by providing excellent customer service.
- Utilized skip tracing techniques to locate missing debtors when necessary.
- Ensured compliance with federal, state and local laws related to consumer protection.
- Assisted customers in setting up payment plans to ensure timely payments were made.
- Researched customer disputes and resolved issues in a timely manner.
- Processed returned checks, refunds, adjustments and other transactions as needed.
- Handled incoming telephone inquiries from customers regarding their accounts.
- Resolved escalated customer complaints efficiently while maintaining professionalism.
- Negotiated payment arrangements with customers in arrears.
- Investigated customer financial situations for potential solutions or resolutions.
- Maintained accurate records of collections activities and payments received.
- Adhered to all applicable laws, regulations and policies governing collections practices.
- Identified process improvements that could be implemented within the department.
Education
Some College (No Degree) - Law Enforcement
High School Diploma
Skills
Additional Information
Additionally. I have worked part time in two dog daycare kennels. The first was The Hay Farm in Robertsdale AL from November 2025 to May 2026. I moved back home in May 2026 and secured a job at Curleys Top Dog daycare and boarding kennel. I was employed from June 2026 until September 2026 part time.