Experience with Microsoft Office365, iManage/FileSite, and Litera Desktop Suite, Extensive knowledge of software packaging, Windows OS, Microsoft Office365, Edge, Citrix Remote Access, Windows Defender Anti-Virus, and NetDocs
Raymond Chow
Brooklyn,NY
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Manager of End User Computing
Proskauer Rose LLP
09.2002 - Current
- Formulate strategies and establish standards and procedures for mobile devices, virtual desktops, and Windows operating systems
- Oversee the deployment and management of the Microsoft Windows 10 22H2 and Windows 11 23H2 operating system across all computers within the Firm
- Lead a team to support the Windows operating system environment, including Microsoft System Center Configuration Manager (SCCM) and application packaging
- Manage the delivery of Citrix virtual desktop solutions (XenApp and XenDesktop), encompassing both full desktop virtualization and application virtualization
- Ensure the implementation and support of end-user computing applications on both mobile and desktop platforms, such as Litera Suite and Microsoft Office365
- Responsible for designing and implementing mobility architecture and strategies, covering smartphones, and Apple iOS platforms and services
Helpdesk Support Engineer
White and Case LLP
01.2000 - 09.2002
- Provided white glove support to the Firm in a 24/7 uptime environment, often working double shifts to accommodate time zones.
- Collaborated with outside departments to implement system-wide improvements.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
Bachelor of Science - Business Management And Finance
City University of New York Brooklyn College
Brooklyn, NY06.1997
Skills
- Demonstrates robust leadership, exceptional communication, and comprehensive project management capabilities
- Possesses extensive knowledge and hands-on experience with Microsoft and Apple system architectures, including proficiency in Windows, SCCM, AD, PC/laptop hardware, software deployment, and system upgrades and updates
- Exhibits a strong understanding of asset management
- Communicates effectively with both business and technical stakeholders
- Showcases outstanding interpersonal skills, with a focus on teamwork, facilitation, and negotiation
- Displays a high level of initiative, reliability, and the capability to operate with minimal supervision
Software
Timeline
Manager of End User Computing
Proskauer Rose LLP
09.2002 - Current
Helpdesk Support Engineer
White and Case LLP
01.2000 - 09.2002
Bachelor of Science - Business Management And Finance
City University of New York Brooklyn College
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