Raymond Clarke
Glenolden, PA,United States
Summary
Professional, motivated, and responsible retail manager with strong mechanical skills and fifteen years customer service experience. In addition to bike mechanic expertise, I have been rebuilding Volkswagens as a hobby for over ten years. I am also renovating my 110-year-old house on my own.
Overview
14
14
years of professional experience
Work History
Store Manager
Cycle Fit Of Delaware County
01.2015 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assist with hiring, training and mentoring new staff members.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
Sales Manager
Cycle Fit of Delaware County
01.2012 - Current
- Personally achieve over 50% of store sales annually
- Over 95% customer return rate
- Train employees in sales
- Choose new products
- Resolve customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Bike Mechanic
Cycle Fit of Delaware County
01.2010 - Current
- Diagnose and repair complex faults in mechanical, hydraulic, suspension and electrical systems
- Design and build custom bikes
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately to insure customer safety.
Education
Bachelor of Science - Business Economics
Ursinus College
Collegeville, PASkills
- Strong Mechanical Aptitude
- Communication
- Problem solving
- Critical thinking
- Adaptability
- Diagnostics
- Conflict Resolution
- Safety conscious
- Negotiation
- Staff Training
- Customer Service
- Personnel Supervision
Hobby and Homeowner Skills
- Complete re-build of kitchens and bathrooms
- Replace knob and tube wiring from my entire house under professional supervision
- Rebuild car engines and transmissions
- Auto body and welding
- Rewiring complete cars
Timeline
Store Manager
Cycle Fit Of Delaware County
01.2015 - Current
Sales Manager
Cycle Fit of Delaware County
01.2012 - Current
Bike Mechanic
Cycle Fit of Delaware County
01.2010 - Current
Bachelor of Science - Business Economics
Ursinus College
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