RAYMOND DIEP
Fremont,CA
Overview
16
16
years of professional experience
Work History
Customer Safely Speacialist
APPLE
Cupertino, CA
08.2015 - Current
- Working at Apple Park entrance, monitoring traffic control, directing traffic to specific areas, and checking for valid badge access.
- Collaboration with receptionists on getting VIP guests situated, giving updates of each guest arriving in real time.
- Working with leadership, events teams, on video production, WWDC, assisting the board of directors with access and guidance, and working with GSOC/Executive protection on providing access for Tim Cook.
- Trained numerous new hires with exceptional results who continue to grow within Apple.
- Responding to high-stress incidents, medical emergencies, erratic behaviors with community members, and informing the public of Apple policies.
- Experienced communicating with Apple email and Quip for communication/documentation of internal work. Inventory checklist and proper equipment functions checks.
- Worked ADS in highly secured spaces with prototypes. Using metal detectors, checking for phones/recording equipment.
- Acted as a visible deterrent against suspicious activity and assisted law enforcement/fire departments when needed.
- Prepared detailed Daily Activity Reports, accurately documenting irregular or suspicious incidents and reporting them to the GSOC, Security Supervisor/Watch Commander.
- Responded promptly to calls, applying precautionary measures and adhering to safety guidelines.
Development Hardware Exchange (Career Experience)
Apple
Cupertino, CA
01.2024 - 07.2024
- Conducted daily inventory audits for all units, ensuring compliance with a 21-day audit requirement.
- Sent units to various global locations based on employee requests.
- Received hardware and updated inventory using scanners to Itrack.
- Fulfilled requests through email management and scheduled shipments to various teams while staying informed of ongoing events/updates.
- Correctly processed returned units from employees by verifying matching unit serial numbers with ownership records, demonstrating strong attention to detail.
- Assisted employees in the allocation and processing of units to various sites.
- Demonstrated ability to understand various projects and their respective project managers.
- Utilized software such as Slack, Purple sniffer, and iTrack.
INSTALL TECHNICIAN
NORTHLAND CONTROLS
Cupertino, CA
09.2017 - 10.2017
- Worked as a contractor for Apple, installing badge readers, door contacts, glass break sensors, and circuit boards.
- Read schematics on building wiring. Ran Cat 6 cables throughout buildings, linking all devices to the IDF rooms.
- Installed security cameras, adding digital labels, and setting up camera view. Learned how to utilize a variety of electrical tools.
SECURITY SPECIALIST
ALLIED BARTON
Mountain View, CA
08.2012 - 08.2015
- Provided proactive security measures for Google Mountain View, conducting patrols of interior and exterior premises to prevent loss and maintain a secure environment
- Vigilantly observed, reported, and documented incidents such as car accidents, property damage, theft, and unauthorized visitors
- Demonstrated proficiency in handling medical emergencies by administering first aid, AED, and MERT protocols as necessary, and promptly requesting EMS support
- Collaborated effectively with Google employees and contractors, delivering reliable escorts, unlocking secured areas, and maintaining static posts for special events involving confidential information
- Conducted daily checks on building control fire panels, ensuring proper testing and monitored IDF temperature readings.
CHAUFFEUR LIMODRIVER
ABC LIMOUSINES
San Mateo, CA
12.2010 - 08.2012
- Provided a professional limousine services to corporate clients from bay area tech companies.
- Catered to a diverse range of clients, including regular business individuals, CEO's, and VIP company investors
- Exhibited a professional attitude, represented the company with integrity, and consistently demonstrated dependability.
- Avoided passenger displeasure and damage to items by stowing belongings with care.
- Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
MERCHANDISE ASSOCIATE
Kraft Foods Global
San Jose, CA
12.2008 - 12.2010
- Assumed responsibility for in-store merchandising, including the organization of Kraft products and rotation of shelves based on expiration dates.
- Creatively set up eye-catching displays of crackers during promotions and sales.
- Worked in a fast-paced environment, building strong relationships with supervisors and managers.
Timeline
Development Hardware Exchange (Career Experience)
Apple
01.2024 - 07.2024
INSTALL TECHNICIAN
NORTHLAND CONTROLS
09.2017 - 10.2017
Customer Safely Speacialist
APPLE
08.2015 - Current
SECURITY SPECIALIST
ALLIED BARTON
08.2012 - 08.2015
CHAUFFEUR LIMODRIVER
ABC LIMOUSINES
12.2010 - 08.2012
MERCHANDISE ASSOCIATE
Kraft Foods Global
12.2008 - 12.2010
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