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Associate Principal Engineer

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Owner of Accurate Mold and IAQ Assessment LLC.
State of Florida Mold Assessor License # MRSA3797.
NORMI Certified Advanced IAQ Professional.
Prior to opening Accurate Mold and IAQ Assessment, (2019) accomplished Senior Customer Service Engineer at TOSHIBA Medical Systems (1999-2017) and entrepreneur of Superior X-Ray Services Inc. (1995-1999), I excel in system diagnostics and problem solving. Leveraging technical troubleshooting and escalation management, I enhanced operational efficiency and customer satisfaction, significantly improving service delivery and operational productivity.

Results-driven IT support professional with CompTIA A+ certification, recognized for managing a media business that achieved seven-figure revenue. Expertise in troubleshooting, system management, and delivering high-volume customer service across platforms such as Microsoft 365 and VPN.

A seasoned professional with a robust background in managing operations at Southwest Metrology LLC and leading emergency responses as a Fire Captain. Demonstrated expertise in troubleshooting and repair, coupled with exceptional customer service management, has led to significant enhancements in client satisfaction and operational efficiency. Skilled in both mechanical troubleshooting and fostering strong client relationships, consistently delivering results beyond expectations.
Developed strong technical and analytical skills in high-paced, field-based environment. Adept at diagnosing and resolving complex technical issues and maintaining equipment reliability. Seeking to leverage these transferable skills in new field, bringing commitment to operational excellence and customer satisfaction.
Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.

A seasoned professional with a proven track record in business management and technical support, I excel in enhancing customer relations and operational efficiency. At Macdual Technology, I spearheaded initiatives that significantly improved client service and system troubleshooting, leveraging skills in hardware repair and team collaboration to drive success. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Raymond Dilling

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Owner

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