Raymond Dottel
New York,NY
Summary
Results-driven Retail Manager with strong background in managing retail operations and over 17 years of providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Analytical problem-solver with solid experience in building diverse teams, leading and motivating. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Retail Manager
T-Mobile
New York
01.2017 - Current
- Direct all aspects of operations for retail store of leading wireless network telecommunications company.
- Manage sales and merchandising, oversee inventory, and lead implementation of store programs and initiatives.
- Recruit and train new store employees, evaluate work performance, identify improvement opportunities, and support store associates by making recommendations for onboarding new customers.
- Determine team direction and targets, provide coaching for store associates on building strong customer relationships.
- Spearhead creation and introduction of structured development plan for store teams and self-development plans for individual store associates.
- Led more than 80 employees across three stores and developed multiple employees who were promoted to Associate Manager positions and selected as a mentor for the company’s LEAD program.
- Produce weekly/monthly/annual metric reports to identify sales trends.
- Deliver financial results based on key performance indicators.
- Identify ways to manage and control store expenses.
- Manage discounting and credits.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively.
- Assist in the execution of Retail Methods & Procedures.
- Three time Winners Circle recipient which recognizes the top 2% of performers in the company.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Representative
T-Mobile
New York
01.2014 - 01.2017
- Helped customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explored individual needs and provided hands-on demonstrations of the latest and greatest technology in-store.
- Conducted side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge devices.
- Became skilled with and consistently used digital tools in interactions and onboarding to actively demonstrate how T-Mobile's coverage stacked up in our customer’s neighborhood, providing them with a lightning fast LTE network.
- Completed training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Established relationships with and partnered with T-Mobile employees across channels, including business and customer service.
- Collectively owned the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identified and handed off small business leads.
- Supported team initiatives and create an inclusive environment.
- Trained new incoming employees on sales techniques as well as policies and procedures.
- Won Winners Circle Honor in 2016 for ranking in top 2% of sales representatives company-wide
Lead Retail Consultant
Sprint
Astoria
01.2010 - 01.2014
- Small business executive responsible for generating business leads as well as sharing best practices with stores to ensure our team exceeded sales targets each month.
- Created meaningful connections with every customer, with my personalized sales expertise.
- Discussed performance weekly with each sales associate to ensure they were on the right track and addressed any areas where there were opportunities for improvement.
- Featured in Sprint’s national internal publication called “The Playbook” for sales metrics over the course of Q1 2014.
Manager of Operations
Adelphi University
Garden City
01.2005 - 01.2010
- Worked side by side with clients to arrange all details for their upcoming events.
- Events included business conferences, concerts, shows, and student assemblies.
- Supervised a staff of 25 employees.
- Arranged the set-up of each event and handled all of the audio/visual needs for our clients while using the ballroom and conference rooms.
- Maintained and built relationships to ensure major conferences and business events renew for the following year.
Education
Bachelor of Business Administration, Business Management -
Adelphi University
New York, NY12.2010
Skills
- Operations & Retail Management
- Customer Success
- Team Building & Leadership
- Performance Analytics
- Customer Service & Loyalty
- Process Improvement Initiatives
- Sales Coaching
- Merchandising
Timeline
Retail Manager
T-Mobile
01.2017 - Current
Sales Representative
T-Mobile
01.2014 - 01.2017
Lead Retail Consultant
Sprint
01.2010 - 01.2014
Manager of Operations
Adelphi University
01.2005 - 01.2010
Bachelor of Business Administration, Business Management -
Adelphi University