Priscilla Torres
Orlando,FL
Summary
Dynamic professional with a proven track record at SeaWorld Parks & Entertainment, specializing in guest services and water safety. Proven expertise in inventory management and Microsoft Excel enhances operational efficiency. Recognized for elevating customer satisfaction and team productivity through a strong commitment to safety standards and client support.
Overview
11
11
years of professional experience
Work History
Guest Services
SeaWorld Parks & Entertainment
Orlando, USA
11.2022 - 12.2023
- Directed guests by efficiently handling their inquiries.
- Managed daily inventory processes.
- Delivered high-quality customer support to address inquiries effectively.
- Researched best practices in the hospitality industry related to guest services management.
- Created reports related to guest services such as occupancy rates, customer feedback.
- Created reports related to guest services such as occupancy rates and customer feedback.
Water Safety
SeaWorld Parks & Entertainment
Orlando, USA
03.2021 - 11.2022
- Facilitating management in assisting a team of 10 - 15 employees
- Supervising over 200 participants in waterways
- Educates, trains and lead swimmers
- Provides safety and medical care when needed
- Performs duties informing the public safety in the waterways
Customer Service Building Attendant
City Of Whittier
Whittier, USA
09.2012 - 01.2021
- Oversaw coordination efforts to maintain seamless collaboration between team members and external parties.
- Ensured customers received essential details.
- Coordinated communication processes effectively.
- Handled challenges and facilitated transition operations.
- Resolved questions from customers about municipal offerings.
- Supported efficient day-to-day business activities.
- Prepared weekly reports on building activities for management review.
- Monitored access control system for visitors entering the building.
- Assisted tenants with inquiries regarding their residence or office space needs.
Education
Bachelor of Arts - Kinesiology
California State University of Long Beach
Long Beach, Ca12.2010
Liberal Arts - General Education
Rio Hondo College
Whittier, Ca05.2004
Skills
- Exceptional Client Support
- Efficient Learner
- Dependable Team Member
- Integrity
- Compassionate Support
- Proactive Initiator
- Strong Organizational Skills
- Adaptable to Fast-Paced Environments
- Effective Communication Skills
- Manages Financial Transactions
- Adept at Stress Management
- Team Management Proficiency
- Supportive Team Participant
- Inventory Management
- Proficient in Microsoft Word
- Proficient in Excel
- Skilled in PowerPoint Design
- Experienced with Publisher
Languages
Bilingual (Spanish/English)
Timeline
Guest Services
SeaWorld Parks & Entertainment
11.2022 - 12.2023
Water Safety
SeaWorld Parks & Entertainment
03.2021 - 11.2022
Customer Service Building Attendant
City Of Whittier
09.2012 - 01.2021
Bachelor of Arts - Kinesiology
California State University of Long Beach
Liberal Arts - General Education
Rio Hondo College
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