Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Raymond Gaea Jr.

Las Vegas,NV

Summary

Highly-motivated Beverage Shift Manger with Accounts Receivable and Marketing Training experience with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Looking for a team in Food and Beverage to learn and grow with.

Overview

6
6
years of professional experience

Work History

Beverage Shift Manager

Caesars Entertainment
Las Vegas, NV
09.2022 - Current
  • Managed Cocktail Servers, Bartenders, Bar Apprentices and Bar Porters across Planet Hollywood, Paris and Horseshoe Casino bars.
  • Utilized UKG system to meticulously manage biweekly payroll adjustments for team members across all three properties.
  • Regularly adapted schedules on a weekly basis to accommodate special events such as New Year's Eve, Super Bowl, Formula One, March Madness and more.
  • Played a key role in the successful opening of multiple new bars across all properties.
  • Implemented updates to all order sheets for the Beverage Management team.
  • Ensured strict adherence to all relevant health and safety regulations.
  • Conducted daily inventory checks to maintain optimal product levels.

Accounts Receivable Supervisor

Hilton Grand Vacations Club
Las Vegas, NV
12.2021 - 08.2022
  • Identified past due accounts and contacted account holders to arrange payment.
  • Managed the receipt and processing of payments, accurately applying them to customer balances.
  • Performed diverse accounts receivable duties, including depositing checks from various vendors and wholesalers, updating cash flow reports, and investigating chargebacks and write-offs.
  • Ensured precision in cash flow by reconciling all accounts on a monthly basis.
  • Conducted weekly team meetings and monthly inter-departmental accountings to effectively communicate financial standings and foster collaboration across departments.

Night Audit Analyst

Diamond Resorts International
Las Vegas, NV
12.2018 - 12.2021
  • Performed comprehensive audits on internal controls and generated detailed reports outlining findings to enhance operational efficiency and compliance.
  • Managed revenue collection for Diamond Resort locations across the United States, Canada, and Mexico.
  • Liaised with third-party vacation companies to secure payment methods, conducted Night Audit for affiliated properties
  • Generated reports to identify and address unpaid reservations, ensuring revenue optimization and financial accountability.

National Marketing Center - Training Supervisor

Diamond Resorts International
Las Vegas, NV
02.2018 - 12.2018
  • Implemented cross-training initiatives to diversify employees' skill sets and enhance productivity within the business.
  • Traveled between Las Vegas, NV, and Orlando, FL to provide comprehensive training to both new and existing Marketing Teams in customer service and sales techniques.
  • Prepared agents to deliver exceptional customer service within the Diamond Resort Introduction programs.
  • Ensured compliance with legal guidelines among sales and customer service representatives, as well as management.
  • Coached agents to effectively close sales during live calls, fostering a culture of continuous improvement and sales excellence.

Community Work Volunteer

Nevada Homeless Alliance
Las Vegas, NV
11.2019 - 11.2019
  • Dedicated time to volunteering with various groups and organizations, contributing to tangible and meaningful impacts within communities.
  • Participated in initiatives such as distributing school supplies and clothing to program recipients, actively working to address needs and make positive differences in the lives of others.

Skills

  • Staff education and training
  • POS System Operation
  • Supplying and Ordering according to business demands
  • Beverage knowledge
  • Promotions planning
  • Scheduling Coordination
  • Knowledge of sanitation guidelines
  • Customer Engagement
  • Problem Analysis
  • Adaptability Internet Navigation
  • Organization
  • Hiring Oracle management experience
  • UKG / Oracle payroll experience
  • Relationship building
  • Typing 60 wpm
  • Accuracy and Attention to Detail Quick learning
  • Able to pick up programs / cash systems quickly

Accomplishments

Diamond Resorts - National Marketing Center Manager's Choice Award May 2018 "For his willingness to travel back and forth to Orlando to train the new team, for training Orlando team with great success, and his enthusiasm and execution of a job well done!" -Nikole Mendoza Director of Operations

Timeline

Beverage Shift Manager

Caesars Entertainment
09.2022 - Current

Accounts Receivable Supervisor

Hilton Grand Vacations Club
12.2021 - 08.2022

Community Work Volunteer

Nevada Homeless Alliance
11.2019 - 11.2019

Night Audit Analyst

Diamond Resorts International
12.2018 - 12.2021

National Marketing Center - Training Supervisor

Diamond Resorts International
02.2018 - 12.2018

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Raymond Gaea Jr.