Raymond Glassford
Elkton,MD
Summary
Dynamic Store Manager with proven expertise in customer service, employee training, and inventory management. Committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Autobell Car Wash Inc
01.2023 - Current
- Led daily operations to ensure smooth workflow and maintain high service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced customer satisfaction through effective resolution of inquiries and complaints.
- Developed employee schedules to maximize staffing efficiency during peak hours.
- Analyzed sales trends to identify opportunities for promotional activities and product placement.
Team Member
Bear Car Wash
05.2021 - 01.2023
- Trained new team members on operational procedures and customer service standards.
- Ensured cleanliness and organization of work areas to enhance efficiency and safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Elkton High School
Elkton, MD05-2024
CNA/ GNA Certification - Nursing
Cecil County School of Technology
Elkton, MD05-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Employee training
- Employee scheduling
- Accurate cash handling
- Bank deposit procedures
- Loss prevention procedures
- Marketing and promotions
- Systems and software expertise
Timeline
Store Manager
Autobell Car Wash Inc
01.2023 - Current
Team Member
Bear Car Wash
05.2021 - 01.2023
High School Diploma -
Elkton High School
CNA/ GNA Certification - Nursing
Cecil County School of Technology