Raymond Gonzales Jr
San Diego,CA
Summary
Seasoned Delivery Driver Supervisor with significant experience in logistics and personnel management. Possess strong leadership qualities, adept at training and guiding teams to ensure timely and efficient delivery services. Proven track record in improving delivery systems, enhancing customer satisfaction, and streamlining operations for maximum efficiency. Known for problem-solving skills and ability to handle high-pressure situations.
Overview
12
12
years of professional experience
Work History
Delivery Driver Supervisor
Lndry
San Diego, CA
09.2013 - Current
- Prepared reports on operational performance metrics and presented them to management team.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed time effectively to meet tight delivery deadlines.
- Utilized GPS and maps for efficient route planning.
- Maintained accurate logs of vehicle inspections and repair status.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coached drivers on proper techniques for loading and unloading cargo safely.
- Monitored driver performance and provided guidance on safety measures.
- Resolved customer complaints in a professional manner.
- Operated machines and equipment to complete work assignments or to assist workers.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Analyzed data from GPS tracking devices to monitor driver performance.
Education
High School Diploma -
San Diego High School
San Diego, CA06-2004
Skills
- Route planning
- Employee coaching
- Performance monitoring
- Customer service
- Problem resolution
- Team management
- Maintenance & repair
- Training & Development
- Driving and transportation
- Employee training
- Clean driving record
- Loading and unloading
- Delivery pickup
- GPS and route planning
Timeline
Delivery Driver Supervisor
Lndry
09.2013 - Current
High School Diploma -
San Diego High School
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