Raymond Groetsch
Spring Hill,FL
Summary
Charismatic Automotive Sales Manager / Finance Director offering 20 years of experience in the automotive industry. Knowledgeable about the sales process and dealership compliance requirements. Hard working and goal - oriented professional possessing excellent communication skills and an ability to work well with all departments within the dealership.
Overview
20
20
years of professional experience
Work History
Automotive Sales Manager /Finance Director
Love Honda
09.2021 - 11.2022
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate actions.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Met daily with General Manager to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
- Maintained positive working relationships with all departments.
Automotive Finance Manager
Register Chevrolet
08.2007 - 07.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Converted cash deals to finance.
- Provided customers with options for aftermarket products and warranties using the menu for every customer.
- Checked all paperwork for correct title lien information and taxes before forwarding to accounting.
- Provided excellent service and attention to customers when face to face or through phone conversations.
- Maintained positive relationships with sales people and accounting department.
Automotive Sales Consultant
Crystal Chrysler Dodge Jeep Of Brooksville
08.2002 - 07.2007
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest vehicle innovations and technological advancements through continuous training.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Business And Marketing
Monroe Community College
Rochester, NYSkills
Self - motivated
Negotiation strengths
Goal - oriented
Communication
Decision - making
Timeline
Automotive Sales Manager /Finance Director
Love Honda
09.2021 - 11.2022
Automotive Finance Manager
Register Chevrolet
08.2007 - 07.2021
Automotive Sales Consultant
Crystal Chrysler Dodge Jeep Of Brooksville
08.2002 - 07.2007
Business And Marketing
Monroe Community College
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