RAYMOND JACKSON
San Antonio,Tx
Summary
Ethical and professional insurance representative skilled in effective problem-solving and communication. Demonstrated ability to enhance customer satisfaction and streamline service delivery, ready to leverage expertise for impactful contributions in a dynamic environment.
Overview
19
19
years of professional experience
Work History
Insurance Service Representative
USAA
San Antonio, TX
03.2025 - 05.2026
- Maximized policy renewals through diligent tracking of expiring policies and proactive communication with clients regarding renewal options.
- Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
- Assisted clients in understanding insurance products, enhancing overall customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Managed approximately 25 to 30 incoming calls per day from customers.
Inbound Sales Representative
Charter Communications, Time Warner Cable
San Antonio, TX
09.2017 - 01.2025
- Exceeded productivity targets and sales goals by 30% or more routinely,
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Enhanced customer engagement through active listening and tailored product recommendations.
- Collaborated with marketing team to align promotions with customer needs, boosting sales effectiveness.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by 30%.
Independent Insurance Agent
Aflac
San Antonio, TX
03.2007 - 08.2017
- Booked a minimum of 4–6 face-to-face (or virtual) B2B meetings per week.
- Top producer, maintained a persistent rate of 85% or higher
- Developed and maintained strong client relationships through personalized insurance solutions.
- Educated clients on policy benefits, enhancing understanding and satisfaction.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
Bachelor of Arts - Management
Texas State University
San Marcos, TX05.1998
Skills
- Effective problem solving
- Professionalism and ethics
- Policy analysis
- Financial acumen
- Strong interpersonal skills
- Customer service
- Claims processing
- Claims Documentation
Timeline
Insurance Service Representative
USAA
03.2025 - 05.2026
Inbound Sales Representative
Charter Communications, Time Warner Cable
09.2017 - 01.2025
Independent Insurance Agent
Aflac
03.2007 - 08.2017
Bachelor of Arts - Management
Texas State University