Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raymond J. Murray

Strongsville,Ohio

Summary

Computer Networking graduate with a strong foundation in troubleshooting and system installations. Successfully supported users by diagnosing and resolving technical issues, while implementing processes that improved customer experiences. Committed to enhancing operational efficiency and user satisfaction in the IT field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Computer Technician

Ares Corporation
Cleveland, USA
01.2021 - Current
  • Assisted NASA users with computer and phone issues, ensuring timely resolution
  • Collaborated with team to enhance user experience through system improvements
  • Implemented better processes to improve customer experience
  • Remodeled Mobile experience. Consolidated inventory.

Computer Technician

Everything Computers
Lakewood, USA
01.2019 - 01.2021
  • Repaired and reimaged devices for resale while building custom computers tailored to client specifications.
  • Repaired and set up computers, addressing individual customer needs for optimal performance.
  • Delivered professional customer service, enhancing client satisfaction and loyalty.

Driver

Federated Auto Parts
Lakewood, USA
01.2016 - 01.2021
  • Delivered auto parts to local dealerships, auto repair, and body shops, ensuring timely and friendly service.
  • Delivered auto parts to customers using company vehicles in a timely manner.
  • Maintained accurate delivery logs and documentation in compliance with company standards.
  • Conducted regular inspections of vehicles to identify safety and maintenance needs.

IT Center of Excellence Department Intern

Cuyahoga Community College
Parma, USA
06.2017 - 08.2017
  • Developed foundational Video Scribe content for the Center of Excellence to facilitate communication.
  • Designed and produced IT course cards for training purposes.
  • Delivered high-quality support using Microsoft Office, PDF, and Video Scribe to enhance departmental operations.
  • Maintained accurate business contact lists in Excel and Workforce online program to ensure up-to-date information access.

Education

Associate of Applied Business Degree - Information Technology – Computer Networking Software

Cuyahoga Community College
Parma, Ohio
05-2020

Associate of Applied Science Degree - Electronic Engineering Technology – Networking Hardware

Cuyahoga Community College
Parma, Ohio

Skills

  • Hardware/software troubleshooting
  • System installations
  • Windows/Linux systems
  • VMware/Active Directory
  • Personal computer assembly and repair
  • Home network setup
  • Network troubleshooting
  • Help desk support
  • Office Suite expertise
  • Customer service

Certification

  • CompTIA Network+, 05/28

Timeline

Computer Technician

Ares Corporation
01.2021 - Current

Computer Technician

Everything Computers
01.2019 - 01.2021

IT Center of Excellence Department Intern

Cuyahoga Community College
06.2017 - 08.2017

Driver

Federated Auto Parts
01.2016 - 01.2021

Associate of Applied Business Degree - Information Technology – Computer Networking Software

Cuyahoga Community College

Associate of Applied Science Degree - Electronic Engineering Technology – Networking Hardware

Cuyahoga Community College
Raymond J. Murray