Raymond John Springer JR
Clearwater,FL
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Wendy's
01.2019 - Current
- 3+ years assisting Training Store Managers train managers for the entire district.
- Created and reviewed invoices to confirm accuracy.
- Analyzed customer service metrics to identify trends and drive process improvements.
- Managing opening/closing restaurant
- Responsible for ensuring all cash handling procedures are followed.
- Conduct daily inventory counts to maintain acceptable food cost percentage.
- Execute food safety checks to ensure standards at all times.
- I lead potential crew member interviews and weigh in on hiring decisions
- Cultivate crew members into crew trainers
Customer Service Associate
Neighborhood Walmart
04.2018 - 12.2018
- It is my responsibility to process money grams (sending and receiving) and to help guest complete utility bill payments. I also handle the selling of lotto tickets and guest returns/exchanges/refunds. I also help the guest with any questions or concerns both in person and over the phone.
Shift Manager
Checkers
05.2014 - 07.2018
- 3 years assisting Training store manager train managers/franchise owners for company.
- Conduct daily inventory counts to maintain acceptable food cost percentages
- Responsible for ensuring all cash handling procedures are followed.
- Trained and mentored staff, fostering a collaborative team environment.
Production/service Trainer
Steak n shake
09.2012 - 03.2014
- To train and certify new associates' on their designated work station. Handle guest complaints, and to ensure the guest is receiving not only the best service but is also receiving the best quality food.
Education
High School Diploma -
Enterprise High School
Clearwater, FL12.2014
Building construction/N.J.R.O.T.C{Naval Reserve Officer Training Corps}
Dunedin High School
Dunedin, FL05.2012
Skills
- Serv Safe certified (until 08/2029)
- Training and mentoring
- Problem-solving
- Time management
- Cash handling
- Team building and leadership
Leadership
- Over 7 years of experience training managers!
- While employed with Wendy's I have trained Shift, Assistant, and General Managers for the entire district
- While employed at Checkers I trained not only managers but even had the opportunity to train franchise owners from all around the country!
- I was third in command my senior year at Dunedin high school in the N.J.R.O.T.C unit acting as the units operations officer and head uniform and equipment supply officer.
- I was awarded The Stephen Decatur Award from the Surface Navy Association for my leadership potential and completed the basic leadership training.
- I have completed the O.S.H.A. safety training course.
Timeline
Customer Service Manager
Wendy's
01.2019 - Current
Customer Service Associate
Neighborhood Walmart
04.2018 - 12.2018
Shift Manager
Checkers
05.2014 - 07.2018
Production/service Trainer
Steak n shake
09.2012 - 03.2014
High School Diploma -
Enterprise High School
Building construction/N.J.R.O.T.C{Naval Reserve Officer Training Corps}
Dunedin High School
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