Raymond Lee
Baltimore,MD
Summary
Proven leader and hard worker with a track record of enhancing team performance and customer satisfaction at R. House and all other positions. Skilled in problem-solving and team building, I am adept at managing operations and resolving conflicts efficiently. I have consistently demonstrated a strong work ethic with attention to detail, significantly improving service standards and operational efficiency.
"The only person you are destined to become is the person you decide to be" - Ralph Waldo Emerson
Overview
8
8
years of professional experience
Work History
Dishwasher
Doppio Pasticerria
10.2023 - Current
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Security
Metro Gallery
04.2017 - 08.2024
- Deescalation of conflicts and conflict resolution used to ensure the safety of patrons
- Helping bar staff clean dishes, refill water, take out trash, and checking on them routinely to meet their needs
- Helping bands load in and out of the venue by carrying gear as well as supervising said activities
- Working with my team to create the safest environment possible
Shift Manager
Common Ground
06.2018 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Floor Manager
R. House
04.2020 - 06.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- In charge of hiring employees based on their performance and capability.
- Oversaw large events such as weddings and parties to ensure customer satisfaction
Education
Bachelor of Science - Theater Arts
Towson University
Baltimore, MD08-2021
Skills
- Strong work ethic
- Team building and managing
- Cleaning and sanitizing
- Attention to detail
- Time management
- Heavy lifting
- Punctuality
- Problem-solving
- Working well with others
Accomplishments
- Have been in a band for 8 years and have toured around the world due to our excellent management skills and performance talents
- Navigated the COVID-19 epidemic skillfully and thoughtfully as a manager, keeping safety and security of my staff and patrons as my highest priority.
- Worked my way up from busser to manager by proving my hard work ethic and attention to detail to upper management
- Have worked with other organizations to build mutual relationships between companies benefitting both parties
Timeline
Dishwasher
Doppio Pasticerria
10.2023 - Current
Floor Manager
R. House
04.2020 - 06.2021
Shift Manager
Common Ground
06.2018 - 09.2023
Security
Metro Gallery
04.2017 - 08.2024
Bachelor of Science - Theater Arts
Towson University
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