Raymond McCrea
Brandon,FL
Summary
Licensed Florida Property & Casualty professional with experience supporting personal and commercial insurance clients through policy servicing, claims handling, and risk-related inquiries. Strong background in insurance operations, customer advocacy, documentation, and compliance. Known for clear communication, analytical problem-solving, and the ability to manage complex insurance matters without reliance on field or commission-based sales. Seeking a stable, career-track role as a Commercial Account Manager or Claims Adjuster.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Insurance Broker
Connect Insurance Specialists
Brandon, FL
02.2024 - Current
- Managed ongoing policy servicing for active clients, including coverage updates, endorsements, and account changes.
- Interpreted policy provisions and explained coverage details in clear, professional terms.
- Resolved service issues related to billing, eligibility, and coverage discrepancies.
- Maintained accurate electronic files in accordance with regulatory and carrier standards.
Insurance Broker
GetHealthE
Tampa, FL
06.2021 - 01.2024
- Supported new client onboarding and initial policy setup across multiple insurance products.
- Conducted needs-based policy reviews to ensure proper coverage alignment.
- Handled high-volume client communications while documenting all interactions thoroughly.
- Assisted clients with claims initiation and follow-up inquiries.
- Ensured compliance with state insurance regulations and internal procedures.
Sales Representative
State Farm
Riverview, FL
03.2020 - 05.2021
- Serviced auto, property, and life insurance policies for existing clients.
- Assisted customers with claims initiation and policy-related inquiries.
- Explained coverage terms, endorsements, and exclusions in a clear, client-friendly manner.
- Maintained accurate client records and ensured documentation met compliance standards.
Stock Clerk
Publix Super Markets Inc
Gibsonton, FL
01.2019 - 03.2020
- Delivered consistent customer service in a fast-paced, detail-oriented environment.
- Maintained inventory accuracy and adhered to company operational standards.
- Collaborated with team members to meet daily operational goals.
Education
East Bay High School
Gibsonton, FL01.2019
Business Management
Hillsborough Community College
Ruskin, FL01.2019
Skills
- Commercial & Personal Lines Policy Servicing
- Claims Intake, Documentation & Resolution Support
- Coverage Analysis & Policy Interpretation
- Client Advocacy & Issue Resolution
- Compliance & Regulatory Adherence
- File Accuracy, Documentation & Quality Control
- CRM and insurance management systems
Certification
220 Florida Property & Casualty License (Active)
Languages
English
Full Professional
Spanish
Limited
Timeline
Insurance Broker
Connect Insurance Specialists
02.2024 - Current
Insurance Broker
GetHealthE
06.2021 - 01.2024
Sales Representative
State Farm
03.2020 - 05.2021
Stock Clerk
Publix Super Markets Inc
01.2019 - 03.2020
East Bay High School
Business Management
Hillsborough Community College