Raymond McPhaul
Manor
Summary
Dynamic professional with extensive experience in transit safety and compliance at Capital Metro. Expertise in TCAD and GIS, complemented by strong technical writing skills. Proven ability to mentor staff and resolve disputes, driving operational excellence and customer satisfaction. Committed to enhancing safety standards and improving service.
Overview
23
23
years of professional experience
Work History
Bus Inspector
Capital Metro
Austin
12.2022 - Current
- Managed cross-functional teams to coordinate service delivery per established action plans.
- Oversaw design and implementation of long- and short-term service changes affecting routes.
- Developed and distributed scheduled and unscheduled detours through coordination with stakeholders.
- Served as project manager for special events, coordinating cross-functional team efforts.
- Monitored service performance during impacts while communicating processes and standards.
- Implemented comprehensive processes for managing major events, detours, and service changes.
Supervisor
MV
AUSTIN
11.2019 - 12.2022
- Conducted routine inspections on buses to identify and resolve mechanical issues.
- Evaluated workplace equipment and environments for compliance with safety standards.
- Documented incidents and accidents, compiling critical information for reporting.
- Interacted with local law enforcement to facilitate resolution of accident-related matters.
- Utilized two-way radio for efficient communication while operating company vehicle.
- Served as certified trainer, mentoring new staff on operational protocols.
- Deescalated customer disputes to uphold service quality and satisfaction.
- Performed random assessments of bus operators’ behavior based on reasonable suspicion.
Bus Driver
MV
AUSTIN
06.2015 - 11.2019
- Operated bus to transport passengers efficiently and on schedule.
- Maintained Commercial Driver's License (CDL) for compliance with regulations.
- Guided customers by providing accurate route information.
- Demonstrated comprehensive knowledge of all company routes.
Service Tech III
ADT
AUSTIN
09.2011 - 10.2015
- Installed and serviced alarms in residential properties using power drills and hand tools.
- Certified smoke alarms to ensure compliance with city standards.
- Conducted thorough inspections of residences for safety and regulatory adherence.
Engineering Tech A
CITY OF AUSTIN
AUSTIN
02.2002 - 09.2003
- Performed extensive research on essential services with PC database to inform decision-making.
- Transformed maps into tangible records utilizing GIS technology for efficient data management.
Education
Flagger Certification -
Texas Engineering Extension
Austin, TX01.2009
Introduction to Construction Heavy Equipment -
TEEX (Texas A&M Extension Service)
Austin, TX01.2009
Texas Construction Career Academy -
Institute
Austin, TX01.2009
High School -
John H. Reagan High School
05.1994
Architectural Engineering - Sophomore
Prairie View A&M University
Fire Hydrant & Maintenance -
Austin, TXTexas State license for Smoke Alarms -
CDL Class B -
Skills
- TCAD and GIS expertise
- AutoCAD drafting
- Model building techniques
- Technical writing
- Blueprint reading
- Microsoft Access and Outlook
- Windows operating systems
References
Upon Request
Timeline
Bus Inspector
Capital Metro
12.2022 - Current
Supervisor
MV
11.2019 - 12.2022
Bus Driver
MV
06.2015 - 11.2019
Service Tech III
ADT
09.2011 - 10.2015
Engineering Tech A
CITY OF AUSTIN
02.2002 - 09.2003
Flagger Certification -
Texas Engineering Extension
Introduction to Construction Heavy Equipment -
TEEX (Texas A&M Extension Service)
Texas Construction Career Academy -
Institute
High School -
John H. Reagan High School
Architectural Engineering - Sophomore
Prairie View A&M University