Raymond McRinna
Goose Creek,SC
Summary
Seeking a position as an entry level IT Support Technician where I can utilize my current skills listed below, gain knowledge of more advanced IT skills and grow within the company. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
15
15
years of professional experience
Work History
COMMUNICATIONS TECHNICIAN III / REP 2, FIELD OPS (QC)
COMCAST CABLE
01.2006 - 01.2015
- Follow up inspection of contracting Service Technicians installations and trouble calls
- Ensure system specifications from signal source to customer residence meets Comcast standards
- Perform Ingress Suppression test as each job to validate no premises feedback to company plant
- Perform other duties as assigned
- Prepare customers home/business for video, internet and digital voice services
- Perform assigned installations of cable, internet and digital voice services
- Complete associated paperwork with each order in a timely manner in order to ensure all details of the work are recorded for entry in customer’s account
- Instruct customer in complete operation of all installed services.
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Followed standards and procedures to maintain safe work environment.
CUSTOMER SERVICE REPRESENTATIVE
BLACK BOX UNIVERSAL SOLUTIONS
01.2003 - 01.2006
- Monitor all customer and internal Avaya business communications systems utilizing Citrix Network Neighborhood software under a WindowsXP environment
- Respond to client issues regarding installed communications systems
- Update documentation pertaining to standard operating procedure manuals that assist in customer situation resolution
- Test and analyze all elements of 700+ PBX and Audix communications switches and peripheral devices through alarm management.
MARTIAL ARTS INSTRUCTOR
NAVAL WEAPONS STATION/MWR CENTER
01.2000 - 01.2005
- Federally contracted as Karate-do Instructor
- Overall 60 years of Martial Arts experience
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Evaluated student performance to determine promotion in rank.
- Coached new students by breaking down techniques into simple moves.
- Conducted rigorous physical fitness sessions to improve students'' overall strength, flexibility, and stamina.
- Kept up with certifications and continuing education to provide students with best possible instruction.
Education
Enrolled in Associate Degree Program / Computer Electronics and Engineering (CEET) -
ITT TECHNICAL INSTITUTE
North Charleston, SC01.2010
1977 US ARMY VETERAN -
GOODWILL INDUSTRIES
North Charleston, SC01.2002
Skills
- LAN and WAN Networks
- Remote Support
- Wireless communication installations
- Equipment installation and maintenance
- System Installation
- Troubleshooting
Coursework
PC Repair: intensive 6 week refresher course in introduction to hardware troubleshooting, repairing, maintenance and software
Timeline
COMMUNICATIONS TECHNICIAN III / REP 2, FIELD OPS (QC)
COMCAST CABLE
01.2006 - 01.2015
CUSTOMER SERVICE REPRESENTATIVE
BLACK BOX UNIVERSAL SOLUTIONS
01.2003 - 01.2006
MARTIAL ARTS INSTRUCTOR
NAVAL WEAPONS STATION/MWR CENTER
01.2000 - 01.2005
Enrolled in Associate Degree Program / Computer Electronics and Engineering (CEET) -
ITT TECHNICAL INSTITUTE
1977 US ARMY VETERAN -
GOODWILL INDUSTRIES
Similar Profiles
Walter C. Fortado JrWalter C. Fortado Jr
Direct Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, ComcastDirect Sales Representative/Direct Sales Supervisor, Direct Sales Representative, Direct Sales Supervisor at Comcast Cable Corporation, Comcast
Steven FarleySteven Farley
Sr. Manager, Financial Planning & Analysis– Northeast Division at Comcast CableSr. Manager, Financial Planning & Analysis– Northeast Division at Comcast Cable
Debra CareyDebra Carey
Analyst, Finance & Accounting at Comcast CableAnalyst, Finance & Accounting at Comcast Cable
Charles A. OxfordCharles A. Oxford
Sr. Manager Technical Operations at Comcast CableSr. Manager Technical Operations at Comcast Cable
Kendi BarnesKendi Barnes
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart