Raymond Melendez
Marlboro
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Surgical Coordinator/Credit Collections Supervisor
Nuvance Health
08.2023 - Current
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
TEACHER'S ASSISTANT
Highland Central School District
03.2022 - 08.2023
- Assisting students in a classroom setting
- Helping teachers run day to day curriculums and assisting with class presentation and preparation.
BUSINESS MANAGER
Orthopedic & Associates Surgery Center
07.2020 - 03.2022
- Responsible for supervising and managing all business aspects of the facility
- Contract dealing, all purchases, creating reports, training new employees, maintaining contracts and purchase orders, analyzing business functions, interacting with customers and vendors, designing business plans, overseeing employee hiring and training.
BRANCH MANAGER
Ulster Savings Bank
12.2017 - 06.2019
- Responsible for the day to day branch operations, management of customer service representatives, universal associates, and teller staff
- Providing sales leadership and guidance, monitoring service and sales quality levels, building rapport with clients, increasing efficiency and driving branch revenue, designing sales and service strategies, educating customers on loan products.
CALL CENTER MANAGER
Premier Medical Group of the Hudson Valley
07.2017 - 12.2017
- Hiring, training, coaching, and leading call center representatives
- Answering representative's questions, guiding them through difficult calls or issues, managing performance benchmarks, developing quality assurance standards, motivating and promoting team employees, establishing policies for employee actions and customer interactions.
RELATIONSHIP MANAGER
KEY BANK
10.2004 - 04.2014
- Part of the sales team who builds and maintains relationships with clients and customers
- Working to solve any business or technical challenges they face, helping with sales opportunities, building long-term relationships, generating new leads, achieving client loyalty, offering personalized options.
Education
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT -
Paul Smith College
Paul Smiths, NY05.2004
ASSOCIATE OF SCIENCE IN LIBERAL ARTS -
Paul Smith College
Paul Smiths, NY05.2002
Skills
- Quality Assurance
- Data Collection
- Schedule Management
- Negotiation
- Microsoft Powerpoint
- Mentoring
- Leadership
- Training & Development
- Recruiting
- QuickBooks Management
- Profit & Loss
- Communication Skills
- Sales
- Customer Service
- Microsoft Excel
- Driving
- Bookkeeping
- Office Management
- Human Resources
- Business Development
- Budgeting
- Event Planning
- Marketing
- Financial Report Writing
- Microsoft Outlook
- Salesforce
- Medical Office Experience
- Spanish
Certification
- Teaching Certification
- First Aid Certification NYS
- Notary Public Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Volunteer Experience
VP OF OPERATIONS, Marlboro, NY, Marlboro Youth Baseball & Softball, 01/01/10, Present
Timeline
Surgical Coordinator/Credit Collections Supervisor
Nuvance Health
08.2023 - Current
TEACHER'S ASSISTANT
Highland Central School District
03.2022 - 08.2023
BUSINESS MANAGER
Orthopedic & Associates Surgery Center
07.2020 - 03.2022
BRANCH MANAGER
Ulster Savings Bank
12.2017 - 06.2019
CALL CENTER MANAGER
Premier Medical Group of the Hudson Valley
07.2017 - 12.2017
RELATIONSHIP MANAGER
KEY BANK
10.2004 - 04.2014
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT -
Paul Smith College
ASSOCIATE OF SCIENCE IN LIBERAL ARTS -
Paul Smith College
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