Raymond Mercho
Northridge,USA
Summary
Experienced professional with a strong background in customer service and leadership within high-pressure legal settings. Demonstrated expertise in document management and confidentiality, fostering robust client relationships. Seeking to drive success in a law firm environment.
Overview
3
3
years of professional experience
Work History
Legal Clerk
EPIQ
Century City, USA
04.2025 - Current
- Executed high-volume document production projects including preparation of legal briefs and discovery materials with precise quality control.
- Oversaw sorting and distribution of time-sensitive legal correspondence, ensuring strict confidentiality protocols.
- Coordinated logistics and served as a flexible resource for legal teams, managing shifting priorities across multiple locations to ensure seamless operations.
- Managed multi-line phone systems as first point of contact for prestigious firms, providing professional greetings for high-profile clients.
- Provided high-level administrative support to diverse law firm portfolios, adapting to and enhancing office cultures.
Calendaring & Filing Intern
Dabbah, Haddad & Suleiman
, USA
05.2025 - 07.2025
- Tracked court filing dates, ensuring timely document submission to meet court mandates.
- Collaborated with attorneys, paralegals, and legal assistants to communicate deadline changes.
- Monitored court rulings and adjusted deadlines to align with legal requirements.
- Prepared and distributed weekly reports detailing upcoming tasks and events to keep team informed.
Cash Office Associate/Pro desk cashier
Lowes
Northridge, USA
05.2023 - 05.2025
- Recognized for exceptional customer service by management.
- Improved customer satisfaction through innovative problem-solving.
- Handled refund requests efficiently to enhance client trust.
- Worked with team members to enhance service delivery and customer experience.
- Managed phone communications with contractors to resolve inquiries promptly.
- Applied product knowledge to provide effective assistance to customers.
- Placed orders accurately and in a timely manner to ensure stock availability.
- Utilized time management skills to complete tasks within scheduled deadlines.
Education
B.S - BUSINESS LAW
California State University, Northridge
Northridge, CA, USA05-2024
HIGH SCHOOL DIPLOMA - Northridge, CA, USA
NORTHRIDGE ACADEMY HIGH SCHOOL
Northridge, CA, USA06-2020
Skills
- Customer service and support
- Call and cash management
- Financial assistance
- Data entry
- Time management
- Problem-solving
- Leadership
- Effective communication
- Client relations
- Quick learning
- Professional demeanor
- Document preparation
Volunteer Experience
- CSUN Maker Club, Officer, Northridge, CA, 04/01/22, 05/31/24, Keeping people accountable for meetings, advertising the club, and being available for the club.
- Bridge To Home Winter Shelter, Server/attendant, Santa Clarita, CA, 02/01/21, 03/31/21, Buying food and delivering it to the shelter., Serving food to homeless., Registering homeless people into shelters., Unpacking and distributing food aids., Overseeing opening and closing of shelter 2 times/week.
Awards
- Dean's List
- 3x Platinum GPA Award
Languages
- English
- Arabic
Timeline
Calendaring & Filing Intern
Dabbah, Haddad & Suleiman
05.2025 - 07.2025
Legal Clerk
EPIQ
04.2025 - Current
Cash Office Associate/Pro desk cashier
Lowes
05.2023 - 05.2025
B.S - BUSINESS LAW
California State University, Northridge
HIGH SCHOOL DIPLOMA - Northridge, CA, USA
NORTHRIDGE ACADEMY HIGH SCHOOL