Summary
Overview
Work History
Education
Skills
About me
Work Availability
Timeline
Raymond Namuasua

Raymond Namuasua

Federal Way,WA
Success isn't always about greatness. It's about consistency. Consistent hard work leads to success. Greatness will come.
Dwayne Johnshon

Summary

Dedicated professional with eleven years of experience in a combine environment in Logistics and IT field. Highly skilled at repairing and troubleshooting any computer related system. Detail-oriented and resourceful in completing projects. Strong planner with a track record of driving process and efficiency improvements to ensure maximum productivity. Personal Team Player. Capable Field Operation Support experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Lead with strong ability in getting the work done. Offering Remote support and hands on skill. Highly organized, proactive and punctual with team-oriented mentality.

Overview

19
19
years of professional experience

Work History

Lead Remote Support

Reliant Group
SeaTac, WA
01.2019 - Current
  • Encouraged and motivated 8 line workers to meet production deadlines and goals through number of ticket close and updating daily tickets.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

IT Technician

Reliant Group
SeaTac, WA
01.2012 - Current
  • Installed multiple software to include Window 10, Window 7, Microsoft Office, Adobe, SnagIt, Microsoft Project, Visio and Altiris. Quality monitoring lead for the airport migration project troubleshoot and resolve multiple systems to include but not limited to computers, printers, scanners, and laptops. Configure and install varieties of HP Printers to include old model Reimage 15-20 computers using following image TGB,BOB,FIDS,KIDS,LIDS,APT-LMN. Configured and implemented remote access solutions RAS Manage airport small project and business project. Trainer for new employee at the Airport and Remote support to resolve computers, printers and miscellaneous issue.

Logistics Clerk

Reliant Group
SeaTac, WA
01.2011 - 01.2012
  • Accounted for over 5 million worth of equipment Processed incoming invoice using warehouse management system. Conduct daily, weekly and monthly inventory to ensure accurate count. Review files to determine unused items and recommends disposal of excess stocks. Maintained order file in established sequence and releases back orders for issue or shipment as stock becomes available.
  • Monitor the requisition system to ensure all request are fulfilled each day. Prepare outgoing shipment/input data in tracking system to include FedEx, PeopleSoft. Match hard copy files and web data for backup files in case the system crash. Facilitate all customer or vendor issues by phone or email. Structured and maintained cleanliness at the end of every shift.

Lead

Reliant Group
Tukwila, WA
02.2008 - 12.2011
  • Followed customer instructions about placement of items and special considerations for handling.
  • Coordinated pick-ups and deliveries with clients.
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Moved over customer boxes weighing up to 50 lbs to and from trucks, working quickly to maintain schedules.
  • Labeled packages and boxes to keep track of client items.
  • Secured items in truck by strapping over protective padding.
  • Followed building standards and codes during unit installations.
  • Provided exceptional customer experiences to service recipients.
  • Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.

Lead

Corporate Moving System
Kent, WA
06.2007 - 12.2007
  • Appointed as the lead man to provide guidance to my fellow subordinates. Conduct safety meeting with the crew and provide project status to my superior. Link with the manager to plan workers schedules during the day Supervise workers to ensure effective productivity during the day. Assigned as Truck driver with zero accidents during that time period. Utilize multiple equipment to move household goods. Consolidate and generate any fault reports for processing. Brief the head supervisor at the end of the shift.

Member of Student Government Association (SGA)

08.2005 - 12.2006
  • Helped students develop achievable educational career plans and assisted with creating class schedules.
  • Helped staff conduct student orientations and special events.
  • Coordinated referrals to help students obtain campus services.
  • Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
  • Observed students during classroom activities to evaluate students' performance, behavior and social development.
  • Established contacts with employers to create internship and employment opportunities for students.

Tutor/Customer Service

ASCC Work Study Program
Pago Pago, AS
08.2004 - 05.2005
  • Provide excellent service to college students who need help in classes which include math, English, history and science.

Education

Associates Degree in Liberal Arts -

Amerian Samoa Community College
12.2006

High School Diploma -

Poly Tech High School
05.2004

Skills

  • Microsoft Software Expert
  • Time &Behavior Management
  • Maintaining Database
  • Computer Operations
  • General Accounting
  • Inventory
  • Filing & Data Collecting
  • Problem Solving
  • Effective Communicator
  • 10 Key Touch
  • Type 50 wpm
  • Read & Edit SOP
  • Multi-tasking
  • Tier 3 Remote Support
  • Remote Support
  • Manage Airport Project
  • IT Trainer
  • Software Installation
  • Customer Service
  • Hardware Diagnostics
  • Technical Support
  • Technical Troubleshooting
  • Microsoft Outlook
  • Hardware Upgrades

About me

I'm a very simple person and down to earth. Enjoy watching movies especially action movie and family movies with the kids. Hardcore Steelers fan and enjoy watching them when they're playing. Outside of watching movies I love playing volleyball, basketball and fun activities. Other than that, always looking forward going to church on Saturday when I get a chance. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Remote Support - Reliant Group
01.2019 - Current
IT Technician - Reliant Group
01.2012 - Current
Logistics Clerk - Reliant Group
01.2011 - 01.2012
Lead - Reliant Group
02.2008 - 12.2011
Lead - Corporate Moving System
06.2007 - 12.2007
Member of Student Government Association (SGA) -
08.2005 - 12.2006
Tutor/Customer Service - ASCC Work Study Program
08.2004 - 05.2005
Amerian Samoa Community College - Associates Degree in Liberal Arts,
Poly Tech High School - High School Diploma,

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Raymond Namuasua