RAYMOND NIESSING

COVID RELATED ISSUES

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Assisted customers in navigating the company website or mobile app for self-service options when applicable.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

• Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
• Observed each team member to carry out duties and provided constructive criticism.
• Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
• Managed communication between associates and management, addressing key issues and needs.
• Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.

• Dean's List AUGUST 1974 TO JUNE1976
• RUGBY TEAM MEMBER