RAYMOND NORMAN
Las Vegas,NV
Summary
To secure a responsible career opportunity, where I can fully utilize my training, leadership and management skills while making a contribution to the success of my employer
Overview
11
11
years of professional experience
Work History
Security Officer
MGM Resorts
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Returns Associate
Amazon
01.2022 - 02.2023
- Inspected returned products for damages.
- Unloaded, inspected and stored damaged and returned products.
- Increased productivity through streamlined processes and system efficiency.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Security Officer
BEST Crowd Management
01.2021 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Operations Administrator
FedEx Ground
11.2020 - 01.2021
- Provided answers to customer questions via phone and email, typically within hours.
- Supported Administrative team by handling all administrative tasks.
- Assisted with documenting key processes and procedures and security protocols.
- Evaluated current operational practices and suggested improvement strategies.
- Motivated and trained employees to maximize team productivity.
- Provided answers to customer questions via phone and email, typically within 2 hours.
Package Handler
FedEx Ground
05.2020 - 11.2020
- Load packages onto trailers, lifting up to 100 lbs
- Responsible for scanning and loading trailers in a fast paced environment
- Maintain egress and follow safety procedures while working in an efficient manner
- Help and teach new employees techniques and skills for maximum production
- Contributed to increased productivity by working effectively in high-pressure situations.
Assistant Manager
Domino’s Pizza
06.2018 - 05.2020
- Directed and supervised staff performance to ensure maximum productivity
- Scheduled and received food and beverage deliveries, log in inventory
- Assigned duties, responsibilities, and workstations to employees in accordance with work requirements
- Train employees in food preparation, and in service, sanitation, and safety procedures
Yard Jockey
Parsec Inc
08.2016 - 06.2018
- Responsibilities included hauling containers to cargo trains for pick up, moving chassis, and parking containers in a safe and efficient manner.
- Operated tractor trailers safely following company and road regulations.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Delivery Driver
Domino’s Pizza
04.2014 - 08.2016
- Recognized for exceeding customer expectations by providing friendly and accurate service
- Built customer relationships by maintaining repeat customer profiles and greeting customers by name
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
Bank Training Program Certificate -
JVS SoCal BankWork
Los Angeles, CA09.2017
High School Diploma -
Goodwill High School
Victorville, CA06.2010
Skills
- Conflict Resolution Techniques
- Perimeter Patrol
- Staff Supervision
- Sales and Marketing
- Microsoft Office
- Microsoft Windows
- Loading and Unloading
- Leadership
- Report writing
- Conflict de-escalation
Accomplishments
- Officer Of The Month (January 2024)
- Supervised team of 20 staff members.
Timeline
Security Officer
MGM Resorts
02.2024 - Current
Customer Returns Associate
Amazon
01.2022 - 02.2023
Security Officer
BEST Crowd Management
01.2021 - 08.2023
Operations Administrator
FedEx Ground
11.2020 - 01.2021
Package Handler
FedEx Ground
05.2020 - 11.2020
Assistant Manager
Domino’s Pizza
06.2018 - 05.2020
Yard Jockey
Parsec Inc
08.2016 - 06.2018
Delivery Driver
Domino’s Pizza
04.2014 - 08.2016
Bank Training Program Certificate -
JVS SoCal BankWork
High School Diploma -
Goodwill High School
Similar Profiles
Anna KurosawaAnna Kurosawa
Spa Host at Park MGM (MGM Resorts)Spa Host at Park MGM (MGM Resorts)
Anna KurosawaAnna Kurosawa
Spa Host at Park MGM (MGM Resorts)Spa Host at Park MGM (MGM Resorts)
John BatezelJohn Batezel
Casino Floor Supervisor/Scheduler/Floor Manager at MGM Resorts/MGM GrandCasino Floor Supervisor/Scheduler/Floor Manager at MGM Resorts/MGM Grand
Phil Black IIIPhil Black III
Director of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLCDirector of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLC
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice