Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Pegel

Appleton,WI

Summary

Accomplished District Manager at Verizon with a proven track record of enhancing operations and profitability through strategic leadership and innovative cost-saving measures. Skilled in network administration and fostering team performance, I excel in optimizing customer satisfaction and loyalty. My approach combines technical expertise with exceptional problem-solving abilities, driving significant business growth.

Overview

13
13
years of professional experience

Work History

District Manager

Verizon
03.2024 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

General Manager

Verizon
01.2016 - 03.2024
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

IT Technician

Creative Computers
03.2014 - 05.2018
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Sales Consultant

Verizon
01.2012 - 01.2016
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.

Education

High School Diploma -

Tomah High School
Tomah, WI
05.2012

Skills

  • Application support
  • Server Management
  • Hardware upgrades
  • Hardware maintenance
  • User Training
  • Operating system management
  • Backup and recovery
  • Software Installation
  • Network Administration
  • Wireless Networking
  • Desktop support
  • Wireless area networking

Timeline

District Manager

Verizon
03.2024 - Current

General Manager

Verizon
01.2016 - 03.2024

IT Technician

Creative Computers
03.2014 - 05.2018

Sales Consultant

Verizon
01.2012 - 01.2016

High School Diploma -

Tomah High School

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Raymond Pegel