RAYMOND PINNICK
Houston,Tx
Summary
Dedicated Operations Manager with expertise in optimizing systems and procedures to support effective operations management. Drive essential business outcomes, enhance employee engagement, and deliver an exceptional customer experience. Strong leadership, training, and communication abilities. Collaborations with different teams to improve efficiencies. Committed to maintaining quality and regulatory compliance.
Overview
12
12
years of professional experience
Work History
Commercial Real Estate Manager
Memorial Medical Center
01.2022 - Current
- Spearhead key business results with marketing increasing occupancy from 49% to 81% in a years time
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Implement policies and procedures, backed by thorough market research, to deliver an exceptional customer experience for clients and conduct accurate self-evaluations
- Analyzed data and reports to optimize processes, resulting in improved customer satisfaction and a 50% increase in revenue, while positioning the business to meet future market demands
- Manage teams to ensure efficient workflow, identify and implement new training and development programs, and establish policies and procedures
- Set performance expectations and provided direct coaching, performance reviews, and development opportunities for team members
- Actively scout for new prospects to drive company growth and expand market opportunities.
Director of Operations
Texas Remodeling Group
07.2020 - Current
- Optimized systems and procedures, resulting in a 10% revenue growth
- Developed and executed sales and operational plans, contributing to continuous improvement and revenue growth
- Conducted comprehensive system studies and data analysis to drive data-driven decision-making and operational efficiency
- Implemented quality and regulatory policies, ensuring full compliance and enhancing customer satisfaction
- Managed day-to-day operations and maintained positive vendor relations, contributing to seamless operations
- Successfully implemented software solutions to enhance performance and operational efficiency.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
Green Belt/Lean Six Sigma Intern
M & J Valves
01.2013 - 05.2013
- Led cross-functional teams to optimize valve production processes, resulting in reduced defects and assembly time
- Applied Six Sigma methodologies (DMAIC) to improve efficiency and quality in manufacturing processes
- Maintained transparent communication with stakeholders to align with customer requirements and drive continuous improvement
- Spearheaded projects to enhance efficiency and reduce defects, leading to improved productivity and product quality
- Developed and implemented standardized work procedures, reducing defects and improving overall quality
- Implemented process controls and monitoring systems to sustain improvements and ensure quality standards.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
MBA - Business Administration
Campbellsville University
12.2020
Master of Science in Engineering Management -
University of North Texas
05.2017
Bachelor of Science in Industrial Engineering -
University of Oklahoma
05.2014
Skills
- Leadership and Team Management
- Customer Service Excellence
- Process Improvement and Data Analysis
- Cross-functional Collaboration
- Training and Development
- Problem-solving and Adaptability
- Real Estate Knowledge
- Technical Proficiency and Intermediate knowledge of customer service in Salesforce
- Remote Work Adaptability
- Problem-Solving
- Fast Learner
- Teamwork and Collaboration
Timeline
Commercial Real Estate Manager
Memorial Medical Center
01.2022 - Current
Director of Operations
Texas Remodeling Group
07.2020 - Current
Green Belt/Lean Six Sigma Intern
M & J Valves
01.2013 - 05.2013
MBA - Business Administration
Campbellsville University
Master of Science in Engineering Management -
University of North Texas
Bachelor of Science in Industrial Engineering -
University of Oklahoma
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