RAYMOND PRICE
Fremont,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
Work History
Operations Manager
Fox Rent A Car
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Fitness Director
City Sports
10.2019 - 03.2020
- Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets
- Provided surveys to club members and guests to ascertain customer satisfaction and identify areas requiring improvement
- Addressed customer concerns immediately and resolved [Type] issues promptly using [Skill] and [Area of expertise]
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Interacted professionally with customers, peers and [Job Titles], which helped develop articulate communication and active listening skills
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
Driver
FreshPoint San Francisco
03.2019 - 09.2019
- Maintained accurate logs of all deliveries, including [Type] and [Type] information
- Estimated weights, heights and centers of balance to make precise placements
- Established long-term customer relationships through prompt and courteous service
- Tracked time spent on assignments each day for productivity reporting
- Delivered goods and products to customer on time and in excellent condition
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Kept management looped in on daily activities by updating [Software] logs with information such as mileage, gas use and any special incidents
- Communication with suppliers and customers
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors
- Upheld high standards of professionalism and discretion when working with high-value clients
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained
- Drove company truck for local pick-ups and deliveries
- Collaborated with a team of 8 managers in the development of budget cost
- Supervised team of 12 staff members
- Documented and resolved employee issues which led to positive results.
Operations Manager
Southwest Airlines
10.2014 - 03.2019
- Continually sought to target and resolve complicated issues related to management and business operations
- Boosted team performance with enhanced employee evaluation processes
- Generated comprehensive reports regarding incidents, events, and important business matters
- Built, supervised and mentored [Number] teams and leaders in receiving and inbound operations
- Maximized productivity and management systems by establishing specific goals and managing operations
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports
- Managed team performance and appraisals
- Assist general manager with operations
- Managed safety and accident prevention programs by reinforcing culture of safety
- Reviewed employee performance assessments with employees
- Assisted other managers with overall daily routines
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Recruiting, training and motivating staff.
Education
Bachelor of Science - Kinesiology
University of California, Berkeley
Berkeley, CA01.1995
Skills
- Customer Service
- Problem -Solving
- Customer Relationship Management
- Sales
- Team Leadership
- Policies and procedures implementation
- Operations Management
- Employee relations and conflict resolution
- Planning and Implementation
Timeline
Operations Manager
Fox Rent A Car
09.2021 - Current
Fitness Director
City Sports
10.2019 - 03.2020
Driver
FreshPoint San Francisco
03.2019 - 09.2019
Operations Manager
Southwest Airlines
10.2014 - 03.2019
Bachelor of Science - Kinesiology
University of California, Berkeley
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