Raymond Quon

• Analyze, maintain, and document department of beaches and harbors systems
• Trained users and supported variety of problems with hardware and software.
• Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
• Designed custom applications to support business operations and meet specific organizational needs.
• Planned and designed system improvements to meet changing demands.

• Directed a 6-member team supporting the City of Irvine and Irvine Police Department
• Directed IT incidents, service requests (onboarding, offboarding, and equipment), and asset management with ServiceNow
• Managed desktop and mobile device administration using SCCM and Azure management portal
• Administered user accounts through Active Directory
• Managed work with the use of JIRA

• Directed the Courtroom Technology team supporting technology in 26 courtrooms
• Liaised with Courtroom Services, Judicial, and Executive client groups
• Administrated Cisco Video Conferencing, Cisco Unified Communications Manager, and Nortel Telephone systems
• Planned annual budget for department

Directed the IT Help Desk supporting desktop, remote devices, and multifunction devices

• Used ZENWorks to manage workstations and assign trouble tickets to technicians
• Tested software releases before distribution to clients
• Planned annual budget for department
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 3 IT support to non-technical internal users through desk side support services.
• Participated in ongoing professional development opportunities to stay current with industry best practices.
• Compiled and accurately entered data for each customer encounter to record in system.

• Developed and administered SharePoint environment and applications
• Directed and mentored Software Development team members
• Gathered requirements, designed, developed, maintained, administrated, and documented workflows and automated dissemination of real-time information to the public and organizational units
• Improved software efficiency by troubleshooting and resolving coding issues.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
• Enhanced user experience through designing and implementing user-friendly interfaces.