Anita Zachery
Los Angeles,CA
Summary
Information System Analyst II with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
28
28
years of professional experience
Work History
Information Systems Analyst II
Department of Social Services
Norwalk, CA
11.2023 - Current
- Works with departmental staff, California Statewide Automated Welfare System (CalSAWS) Consortium and other counties on service change request, systems defects, design enhancements request for major and minor releases.
- Attend meetings for State Reports, Release Validation Touchpoint Meetings and County Validation Execution for the CalSAWS releases and defects.
- Perform test and validate service change request, defects and enhancements for CalSAWS.
- Analyze complex monthly, quarterly, bi annual and annual reports using advanced statistical techniques to identify trends, patterns. Prepare reports and trend files for submission to Stakeholders, California Department of Social Services and California Department of Health Services.
- Used statistical methods to analyze data and generate useful State reports.
- Collaborated with cross-functional co-workers to ensure data integrity and accuracy, resulting in better-informed decisions.
Information Systems Analyst I
County Of Los Angeles Department Of Public Health
313 N. Figueroa Street, Los Angeles CA 90012
03.1998 - 11.2023
- Contributed to the development and implementation of system upgrades aimed at meeting dynamic operational needs.
- Managed system upgrades, ensuring minimal disruption to operations while enhancing performance capabilities.
- Analyzed and modified parameters to enhance operational efficiency and functionality.
- Led training sessions for staff on new software applications, enhancing user proficiency and support capabilities.
- Analyzed user-reported incidents to implement system changes and establish long-term solutions.
- Engaged in discussions focused on new implementations and upgrades of Vital Records systems, including EDRS, FDRS, EBRS, and VitalChek.
- Delivered comprehensive information technology support to 46 birthing hospitals across Los Angeles.
- Prepared Quarterly letters, reports, graphs for 46 birthing hospitals in L.A County.
- Provided technical support to users of California Electronic Death Registration System (EDRS) and California Fetal Death Registration System (FDRS).
- Served as administrator of EDRS training accounts for hospital and mortuary staff.
- Provided software support for Joint Enterprise Development Interface (JEDI) system for researching records that are maintained by Los Angeles County Registrar-Recorder/County Clerk Department.
- Provided technical support for, VitalChek application.
- Ordered equipment supplies any products to improve or replace Vital Records Office and District Office needs from On-Line Requisition (OLR) system using grant funds from Vital Records Improvement Fund (VRIF)
- Maintained public email account and distributes to Vital Records inquiries to staff and/or directs customers to appropriate agency and reply to customers’ requests.
- Serves as administrator of Public Health Vital Records System (PHVRS) Death Registration Users and back-up administrator for VitalChek account requests.
- Worked with VitalChek customer support for PHVRS to resolve issues identified by mortuaries.
- Functioned as Webmaster for Vital Records by making updates website
- Other duties as needed by Vital Records and Public Health Information Systems.
Education
High School Diploma -
Washington High
Los Angeles, CA06.1983
Skills
- Troubleshooting abilities
- Technical assistance
- Training and Development
- Excellent teamwork skills with strong sense of responsibility, reliability, and commitment
- Detail oriented with ability to work in fast paced, team-oriented environment
- Excellent time management, organization, and prioritization
- Fast learner
Timeline
Information Systems Analyst II
Department of Social Services
11.2023 - Current
Information Systems Analyst I
County Of Los Angeles Department Of Public Health
03.1998 - 11.2023
High School Diploma -
Washington High