Alicia Sanchez
Wichita,Kansas
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
INFORMATION SYSTEMS SUPPORT ANALYST II
Equity Bank
07.2023 - Current
- Reduced downtime with proactive monitoring and troubleshooting of critical systems.
- Collaborated with cross-functional teams and third party vendors to implement solutions that enhanced system performance.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Proven ability to learn quickly and adapt to new situations.
INFORMATION SYSTEMS ANALYST
Equity Bank
09.2022 - 07.2023
- Prioritized work load to maximize customer satisfaction and efficiency
- Performed troubleshooting analysis on operational issues related to hardware and software components
- Set up Active Directory and Exchange accounts for new users and groups
- Managed multiple projects simultaneously by setting priorities that align with business objectives
PERSONAL BANKER
Equity Bank
02.2022 - 09.2022
- Identified cross-selling opportunities and recommended banking products and services to customers
- Cultivated strong working relationships with team members to ensure successful operations
- Researched discrepancies on accounts as needed to resolve customer issues in a timely manner
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
BANK TELLER
Equity Bank
08.2020 - 02.2022
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
- Answered customer questions regarding account information, transaction processing and fees
- Maintained accurate records of all financial transactions
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
Education
BACHELOR OF BUSINESS ADMINISTRATION IN INTERNATIONAL BUSINESS -
Wichita State University
Wichita, KS05.2021
Skills
- Critical Thinking
- Troubleshooting Abilities
- Active Listening
- Attention to Detail
- Fiserv Products
- Active Directory
- Smartsheet
- Microsoft Windows and Office
Timeline
INFORMATION SYSTEMS SUPPORT ANALYST II
Equity Bank
07.2023 - Current
INFORMATION SYSTEMS ANALYST
Equity Bank
09.2022 - 07.2023
PERSONAL BANKER
Equity Bank
02.2022 - 09.2022
BANK TELLER
Equity Bank
08.2020 - 02.2022
BACHELOR OF BUSINESS ADMINISTRATION IN INTERNATIONAL BUSINESS -
Wichita State University