Summary
Overview
Work History
Skills
Timeline
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Raymond Rivera

Hurst

Summary

Results-oriented professional with a strong track record in leadership and a passion for driving organizational success. Leveraging a diverse skill set and proven abilities, dedicated to contributing to the growth and profitability of a forward-thinking company in a management role. Committed to delivering exceptional results, thrives in dynamic environments and excels at fostering collaboration, motivating teams, and implementing strategic initiatives. Seeks an opportunity to utilize expertise and make a significant impact as a valuable asset to an innovative organization.

Overview

18
18
years of professional experience

Work History

Relationship Manager, Banking Operations

JPM Chase
02.2017 - Current
  • Serve as the primary contact for customers and approved third parties during the loss mitigation process; including but not limited to investors and attorneys, trustees and courts
  • Prepares customer’s file for underwriting; Reviews and perfects all documents provided by customer ensuring file is complete and accurate
  • Mortgage banking including but not limited to Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and Originations

Escalations Manager

JPM CHase
01.2015 - 02.2017
  • Develop and monitor files for trends to reduce the amount of escalations and improve customer satisfaction
  • Ensure customer is heard throughout the escalations processes
  • Collaborate with other departments to resolve the escalation

Ownership Collections

JPM CHase
04.2011 - 01.2017
  • Collect on past due mortgage accounts
  • Locate and contact customers by telephone and mail
  • Handle skip trace assignments
  • Assess the individual circumstances and decide upon an appropriate course of action
  • Offer suggestions to customers on how to meet their obligations and advising them as to possible consequences of not meeting the obligations
  • Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosures

mortgage Collections agent

bank of america
05.2010 - 03.2011
  • Collect on past due mortgage accounts
  • Inbound/outbound contact to delinquent customer between 29-90 days past due
  • Utilize banking system to review clients for alternative options other than foreclosure
  • Recommend options for delinquent loans such as payment, repayment plans, forbearance, modification and deed in lieu of foreclosure

loss prevention and reposessions

ford motor credit
06.2007 - 03.2010
  • Retain customer while encouraging them to remain current on their account
  • Meet daily, weekly and monthly goals managing high volume inbound and outbound calls
  • Utilize banking system to review clients for alternative options other than foreclosure
  • Recommend options for delinquent loans such as payment, repayment plans, forbearance, modification and deed in lieu of foreclosure
  • 3 years mitigation loss by creating works out for severely delinquent customers, avoiding repossession

Skills

  • Management
  • Communication
  • Writing skills
  • Leadership
  • Decision-Making
  • Accountability
  • Delegation
  • Creativity
  • Innovation
  • Conflict Resolution
  • Customer Management
  • Problem Solving
  • Interpersonal skills
  • Team oriented
  • Time Management
  • Work under pressure

Timeline

Relationship Manager, Banking Operations

JPM Chase
02.2017 - Current

Escalations Manager

JPM CHase
01.2015 - 02.2017

Ownership Collections

JPM CHase
04.2011 - 01.2017

mortgage Collections agent

bank of america
05.2010 - 03.2011

loss prevention and reposessions

ford motor credit
06.2007 - 03.2010

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Raymond Rivera