Raymond Roberts

- Responsible for Billing and Collecting payments for Specialized Customers

- Managed and maintained 3rd Party website accounts such as Coupa and SAP Ariba

- Filed and completed Supplier Onboarding Requests for clients

- Managed and maintained group email inbox for billing requests

- Completed Month-End Billing Reconciliations for the company

- Processed sales order payments and past due invoices

- Monitored customer accounts for missing payments or account irregularities

- Handled customer inquiries related to their accounts and status of payments in a timely fashion

- Created a comprehensive, easy to understand System of Procedures, or “SOPs” for specific accounting tasks.

- Provided assistance to SoFi customers with their inquiries about their personal business matters including loan payments, scheduling, and directory insight

- Provided information to members on how to efficiently manage their online loan account

- Completed tasks in a timely fashion to deliver efficient and positive results.