Raymond Rodriguez
Northern,NJ
Summary
Result driven Heavy Duty Mechanic and Shop Foreman with extensive experience maintaining and repairing trucks, school buses, passenger buses, power machinery, and construction equipment. Proven leader with strong track record of supervising teams, optimizing shop operations and ensuring regulatory compliance and safety standards. Highly skilled in diagnostics, schematic interpretation, preventative maintenance and complex repairs, with a reputation for problem solving and operation efficiency. Committed to high performance, team development, and the safe, reliable completion of all maintenance and repair operations.
Overview
14
14
years of professional experience
Work History
Mobile Diesel Technician II
Cox Automotive
Northern, NJ
10.2023 - Current
- Scheduled and performed routine fleet maintenance, diagnosing and repairing diesel and gasoline engines using advanced diagnostic tools to ensure reliability and minimize vehicle downtime.
- Delivered exceptional customer service by maintaining strong relationships with DHL personnel and upper management while delivering timely, efficient, and dependable service.
- Extended fleet asset lifespan by rapidly identifying the root causes of mechanical failures and applying expert troubleshooting techniques to prevent repeat breakdowns.
- Resolved customer concerns professionally and efficiently, minimizing downtime, and improving overall client satisfaction and fleet reliability.
Shop Foreman / Heavy Duty Mobile Mechanic
Lucrative Logistic Services
09.2022 - 10.2023
- Led and trained a team of mobile technicians and shop professionals, overseeing scheduling, performance evaluations, resource management, and regulatory compliance while maintaining high safety and performance standards.
- Directed mobile fleet operations, responding to onsite and roadside service calls, ensuring customer satisfaction, enforcing DOT/OSHA safety compliance, and resolving complex mechanical issues efficiently in the field.
- Managed maintenance strategy and cost control, developing preventative maintenance programs, maintaining detailed repair records and reports, ordering parts, diagnosing and repairing diesel, hydraulic, pneumatic, electrical, and braking systems, and implementing cost effective solutions to reduce downtime & expenses.
- Built and maintained positive customer relationships by providing accurate repair estimates, explaining technical issues and understandable terms and ensuring high levels of customer satisfaction.
Heavy Duty Diesel Mechanic
Ryder Truck Rental
05.2019 - 07.2022
- Diagnosed and repaired brake, steering, transmission, and diesel engine systems using specialty diagnostic equipment, precision tools, and gauges; performed preventative maintenance on engines, drivetrains, tires, and critical vehicle systems to maximize uptime.
- Executed complex mechanical repairs including diesel engine disassembly, hydraulic and braking system restoration, and electrical/wiring replacements; completed detailed service checklists (fluids, filters, tire pressure) and accurately documented all work within service orders.
- Identified root causes of mechanical failures and implemented compliant repair solutions while adhering to federal, provincial, and corporate regulations; effectively utilized Shop Management Systems and electronic documentation while collaborating with technicians to meet project deadlines.
Repossession Agent
NJ Recovery & Towing
08.2012 - 03.2019
- Managed customer account documentation and compliance, entering detailed case notes for interdepartmental review, negotiating payment arrangements, and ensuring all collection activities followed government regulations and fair debt collection practices.
- Demonstrated strong customer service and conflict resolution skills while handling sensitive situations professionally, maintaining compliance, and representing the company positively in the field.
- Executed recovery and repossession operations, initiating repossession or service disconnection when required, utilizing automated tracking and skip tracing tools to located relocated or hard to find assets.
- Coordinated secure vehicle recovery and transport, working with tow operators, inspecting vehicles pre and post transport, securing loads safely revolving high conflict situations with professionalism, and maintaining accurate logs to meet DOT and internal report requirements.
Education
Certification - Diesel Truck Technology And Heavy Equipment
Lincoln Technical Institute
10.2019
Credits Earned in Business Managemant - Business Management
Mercer County Community College
Certificate - Paralegal Studies
Mercer County Community College
Skills
- Certified Diesel Technician
- CDL License
- Experienced shop foreman
- Proficient in computer diagnostics
- Certified Air brakes
- Customer service and client relations
- Customer satisfaction and retention
- Professional communication
- Service scheduling and coordination
Timeline
Mobile Diesel Technician II
Cox Automotive
10.2023 - Current
Shop Foreman / Heavy Duty Mobile Mechanic
Lucrative Logistic Services
09.2022 - 10.2023
Heavy Duty Diesel Mechanic
Ryder Truck Rental
05.2019 - 07.2022
Repossession Agent
NJ Recovery & Towing
08.2012 - 03.2019
Certification - Diesel Truck Technology And Heavy Equipment
Lincoln Technical Institute
Credits Earned in Business Managemant - Business Management
Mercer County Community College
Certificate - Paralegal Studies
Mercer County Community College