Raymond Ross
Bloomington,United States
Summary
Proficient Claims Associate skilled in handling high volumes of P&C claims. Processes adjustments based on identifiable liability and compensability. Supports work of senior team members by organizing documentation and assisting on complex cases. I have been looking to pursue a career in Underwriting since beginning college and am willing and capable of completing the task work associated with the position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
P&C Claims Associate
State Farm Mutual Automobile Insurance Company
Bloomington, IL
08.2023 - 02.2024
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Developed strategies for resolving complex cases, including those involving multiple parties or high-value items.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
Shift Lead
Blaze Pizza II, LLC
Bloomington
07.2022 - 08.2023
- Schedule building for entire store staff weekly
- Mentored and coached junior team members, resulting in a 50% decrease in employee turnover over 1 year
- Handled all customer complaints and refunds in a timely manner.
Sales Associate
The Jewelry Exchange
Villa Park
12.2019 - 12.2021
- Built strong negotiation skills through consistent time with customers
- Reported weekly and monthly profits through Excel to headquarters
- Received in a fast-paced and constantly changing environment and market.
Assistant Manager
Potbelly Sandwich Shop
Naperville
05.2018 - 03.2021
- Collaborated with other shift leads to improve interdepartmental communication and coordination
- Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures.
- Maintained store appearance by cleaning, and ensuring merchandise was properly displayed.
Education
Sales and Accounting
Southern New Hampshire University
Manchester, NH03-2025
GED -
DuPage ALOP GED Prep
05.2017
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Computer Skills
- Excellent Customer Service Skills
- Settlement Agreements
- Decision-Making
- Team Collaborations
- Policy Knowledge
Details
Bloomington, United States, (331)-701-5664, raymondross2000@gmail.com
References
- Krystal McKenzie, Potbelly Sandwich Shop, (630)-346-1011
- Kathy Katsivalis, The Jewelry Exchange, diamondgirlkk@yahoo.com, (773)-308-4451
Certification
- Claims Handling Certifications
- Food Safety Certified
Timeline
P&C Claims Associate
State Farm Mutual Automobile Insurance Company
08.2023 - 02.2024
Shift Lead
Blaze Pizza II, LLC
07.2022 - 08.2023
Sales Associate
The Jewelry Exchange
12.2019 - 12.2021
Assistant Manager
Potbelly Sandwich Shop
05.2018 - 03.2021
Sales and Accounting
Southern New Hampshire University
GED -
DuPage ALOP GED Prep
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