RAYMOND ROSS
Ogden
Summary
Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Content Creator
YouTube and Twitch
04.2023 - Current
- I worked with the FBI to help victims of scammers get their money back by reporting USA banks accounts that have lent themselves out for money laundering. Millions of dollars have returned to victims as a result.
Tech Support Analyst
Optum Technology / United Healthcare
09.2018 - 04.2023
- Supported thousands of end users (customers) remotely repairing printer issues, software installations, and replacing equipment. Solved networking issues, VPN connectivity, and web access credentials.
Contractor
American Express
03.2018 - 06.2018
- Managed Cardholder Account information through internal web sites and recorded support steps taken into Sales Force based help desk.
Education
High School - Business Machines
Churchill County High School
04.1989
Skills
- IT support across diverse environments
- Video editing
- Adobe creative suite
- Editing and proofreading
- HTML and CSS coding
- Website design
- Remote technical support
- Software installation
- Network administration
- Technical issue analysis
- Application support
- Incident management
- Troubleshooting and Diagnostics
Certification
- Cisco CCNA
- Novel CNE
- CompTia Network+
- Microsoft Office User Specialist (MOUS)
- InstallShield Administrator
Hobbies and Interests
Writing: Science Fiction & Fantasy, Music: Composition and AI generation, 3D Animation: various formats, Windows UI Automation
Timeline
Content Creator
YouTube and Twitch
04.2023 - Current
Tech Support Analyst
Optum Technology / United Healthcare
09.2018 - 04.2023
Contractor
American Express
03.2018 - 06.2018
High School - Business Machines
Churchill County High School
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