Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raymond Ryan

Santa Fe

Summary

Self-motivated professional with proven organizational and communication skills. Demonstrated excellence in customer service within the logistics industry. Seeking a full-time position to leverage expertise and contribute to operational efficiency.

Overview

17
17
years of professional experience

Work History

Fleet Manager the America’s / Area Sales Manager

M&S Logistics LTD
Pearland
08.2019 - Current
  • Maintained key performance indicator (KPI) spreadsheets for employee workload management.
  • Created streamlined processes to enhance timely completion of tasks with minimal errors.
  • Reported weekly utilization of ISO tanks in North America to Global Senior Management, ensuring efficient use of resources.
  • Coordinated with brokers to position equipment across North America and secured competitive rates.
  • Monitored Safety, Health, Environment, and Quality (SHEQ) reports for vendor service levels, addressing non-conformances and corrective actions.
  • Communicated with plant personnel and customers to gather loading requirements for timely tank readiness.
  • Ensured proper maintenance & repair as well as testing of our ISO Tanks to ensure they are within ITCO standards to optimize fleet utilization.
  • Cultivated relationships with key accounts while pursuing new business opportunities in US Gulf Coast.
  • Developed and implemented sales strategies to enhance market presence.
  • Analyzed market trends to identify new business opportunities for growth.
  • Established relationships with key clients, while maintaining existing customer base.
  • Resolved customer complaints regarding sales and service.

Corporate Driver Relations Manager

CBSL Transportation INC
Pasadena
05.2017 - 04.2019
  • Executed driver recruitment and retention for three locations: Chicago, Reserve, and Pasadena.
  • Collaborated with Tenstreet and marketing agencies to enhance brand visibility among drivers.
  • Conducted cold calls and engaged potential applicants at truck stops to increase candidate pool.
  • Performed MVR, PSP, and background checks to evaluate driver qualifications for onboarding.
  • Coordinated pre-employment drug testing and physicals for new drivers at designated clinics.
  • Managed online safety course assignments and monitored completion prior to onboarding.
  • Oversaw Ryder Lease Trucks PM schedule in Pasadena to ensure compliance with lease agreements.
  • Maintained comprehensive driver files from application through contract start date.

Planning Supervisor, Area Sales Manager US East Coast & US Gulf Coast

HOYER GLOBAL
Houston
09.2008 - 02.2018
  • Managed eight employees in planning department for efficient equipment allocation and trucking procurement.
  • Maintained KPI spreadsheet for timely completion of employee workloads.
  • Developed processes to streamline operations, minimizing errors and ensuring deadlines.
  • Reported weekly utilization of ISO tanks to Global Senior Management, optimizing asset usage.
  • Identified suitable brokers for equipment positioning across North America and Canada.
  • Maintained SHEQ report on vendor service levels, addressing non-conformances and corrective actions.
  • Communicated with plant staff and customers to clarify loading requirements for tanks.
  • Cultivated strong customer relationships to understand needs and enhance service delivery.
  • Managed client relationships to foster loyalty and repeat business.
  • Created and presented monthly reports to management on sales performance.
  • Resolved customer complaints regarding sales and service.

Education

Diploma -

Santa Fe ISD
Santa Fe, TX
01.1987

Skills

  • Logistics management
  • Fleet management
  • Strategic planning
  • Problem solving
  • Leadership skills
  • Transportation coordination
  • Vendor management
  • Equipment maintenance
  • Customer relationship management
  • Effective communication

References

References available upon request.

Timeline

Fleet Manager the America’s / Area Sales Manager

M&S Logistics LTD
08.2019 - Current

Corporate Driver Relations Manager

CBSL Transportation INC
05.2017 - 04.2019

Planning Supervisor, Area Sales Manager US East Coast & US Gulf Coast

HOYER GLOBAL
09.2008 - 02.2018

Diploma -

Santa Fe ISD

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