Raymond Santos Millan
Hollywood
Summary
Experienced surveillance professional prepared for this role. Demonstrates strong observational skills, analytical thinking, and discretion. Focused on team collaboration and achieving results with adaptability to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
20
20
years of professional experience
Work History
Slot Attendant 2
Harrah's Pompano Beach
04.2022 - 03.2025
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Slot Technician
Harrah's Pompano Beach
06.2021 - 04.2022
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
Warehouse Associate
GoPuff
05.2020 - 06.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Surveillance Operator
The Big Easy Casino
05.2018 - 03.2020
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
Surveillance Investigator
The Casino at Dania Beach
08.2016 - 05.2018
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
Slot Dispatcher
Calder Casino
04.2013 - 08.2016
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Communicated with Slot Personnel and other department to coordinate timely service to our guest.
- Trained new dispatchers.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Surveillance Officer
Trump Taj Mahal Casino Hotel
06.2005 - 01.2013
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Identified and documented unauthorized actions by employees.
Education
High School Diploma -
Absegami
Absecon, NJCertified Slot Technician -
Atlantic Cape Community College
Atlantic City, NJ09-2003
Skills
- Quick learner
- Efficient multitasking
- Reliability and punctuality
- Cash handling proficiency
- Security awareness
- Slot machine operation
- Casino policy compliance
- CCTV operation
- Accurate incident reporting
- Suspicious activity monitoring
- Enforcement of policies and procedures
- Teamwork
Timeline
Slot Attendant 2
Harrah's Pompano Beach
04.2022 - 03.2025
Slot Technician
Harrah's Pompano Beach
06.2021 - 04.2022
Warehouse Associate
GoPuff
05.2020 - 06.2021
Surveillance Operator
The Big Easy Casino
05.2018 - 03.2020
Surveillance Investigator
The Casino at Dania Beach
08.2016 - 05.2018
Slot Dispatcher
Calder Casino
04.2013 - 08.2016
Surveillance Officer
Trump Taj Mahal Casino Hotel
06.2005 - 01.2013
High School Diploma -
Absegami
Certified Slot Technician -
Atlantic Cape Community College
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