Hi, I’m
Raymond Schooler
Fort Mill,South Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
31
years of professional experience
Work History
Best Buy
GeekSquad/Verizon Rep/Home Theater Agent
09.2013 - 07.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
RaytheonOrlando, FL
Senior Intelligence Analyst
05.2013 - 05.2014
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
United States Army
Intelligence Analyst
08.1992 - 10.2012
Job overview
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Coordinated with other intelligence agencies to share information and resources.
- Developed standard operating procedures for intelligence operations and activities.
Education
Cochise CollegeDouglas, AZ
Associate of Science from Tactical TOC Operations
08.2007
United States Army Finacial Readiness ProgramFort Hood, TX
No Degree from Financial Planning
08.1999
Allen High SchoolAllen, TX
No Degree
05.1992
Skills
- Money Handling Abilities
- Credit Card Payment Processing
- Promotional Support
- Stock Management
- Data Evaluation
- Order Processing
- Customer Service
- Calendaring
Timeline
GeekSquad/Verizon Rep/Home Theater Agent
Best Buy
09.2013 - 07.2023
Senior Intelligence Analyst
Raytheon
05.2013 - 05.2014
Intelligence Analyst
United States Army
08.1992 - 10.2012
Cochise College
Associate of Science from Tactical TOC Operations
United States Army Finacial Readiness Program
No Degree from Financial Planning
Allen High School
No Degree