Coordinates with a team of security personnel to maintain property safety and operational coverage.
Rapidly addresses and assesses emergency situations and distress signals, defuses altercations, incidents, and provides life-saving aid when necessary.
Documents incidents and provides detailed reports to support investigations, improve safety measures, and uphold company policies, in order to maintain legal compliance, as well as preserve the organization's reputation.
Site Operations Manager
ISS Facility Services
Pittsburgh, PA
08.2022 - 03.2024
Oversaw the full employee lifecycle for a team of 30 to ensure proper recruitment, onboarding procedures, performance evaluations and corrective initiatives.
Coordinated with over 15 contractors to complete projects on time and within budget.
Assisted with developing budgets for upcoming projects or initiatives, as well as implementing optimized workflows and cost-effective strategies to enhance operational efficiency.
Logistics Operations Manager
Retail Direct LLC
Pittsburgh, PA
11.2021 - 08.2022
Supervised a team and directed daily logistics for 450 consumer deliveries across four states, ensuring accuracy and timeliness.
Monitored an inventory of over 1,200 units, including large appliances, with a focus on organization, tracking, and reducing inventory shrink to -0.5% through improved handling and employee training.
Increased annual revenue by $750,000 in 2020, achieving $1.8 million in overall profit by resolving logistical challenges and improving delivery scheduling to align with customer time windows and expectations.
Stadium Operations Internship
Washington WT Stadium
Washington, PA
05.2018 - 08.2018
Planned and executed large-scale events, including concerts with over 3,000 attendees, by participating in strategy meetings, synchronizing with concessions, janitorial staff, and groundkeepers, and assisting in game-day operations, including event setup, teardown, and logistics management.
Maintained stadium safety and cleanliness standards during and after the events.
Provided logistical support for ticketing and guest services during high-traffic events.
Vice President Hospitality at MGM Resorts International / Borgata Resort & CasinoVice President Hospitality at MGM Resorts International / Borgata Resort & Casino