- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth - Tough Mudder
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports - baseball
- Individual Sports - racquetball
RAYMOND SMALL
Iowa City ,IA
Summary
At the University of Iowa Hospital and Clinics, I spearheaded initiatives that enhanced patient throughput and staffing efficiency, leveraging expertise in operations management and multidisciplinary collaboration. Leadership resulted in significant improvements in employee satisfaction and patient care quality, embodying problem-solving and team leadership skills. Energetic and adaptable with strong ability to manage operations and streamline processes. Committed to driving operational efficiency and fostering collaborative team environment. Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in HOM role. Proficient in using independent decision-making skills and sound judgment to positively impact success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting quality patient care. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
1
1
Certification
Work History
House Operations Manager of Inpatient Throughput
University of Iowa Hospital and Clinics
05.2020 - Current
- Created new daytime position with inpatient throughput as focus
- Worked with interdisciplinary teams to efficiently move patients through the healthcare system
- Prioritized movement of inpatients within and from external referrals (e.g. from clinic, ICUs, Emergency Department, external direct admits, and between internal inpatient floors)
- Led hospital wide Bed Huddles involving all pediatric and adult inpatient units as well as Emergency Department and Post Anesthesia Care Unit to determine unit and hospital wide inpatient capacity and capability for care of patients
- Managed Adult Inpatient Staffing Office
- Developed and implemented new staffing office initiatives/strategies related to staffing office processes regarding staffing of 3 adult inpatient divisions (23 adult inpatient units)
- Directed initiatives to improve work environment and work culture.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications
- Led recruiting, hiring, and training of team members
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Nurse Manager Admission and Transfer Center
University of Iowa Hospital and Clinics
05.2018 - 05.2020
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop new strategies and processes related to inpatient admissions externally as well as internally
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision-making.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
Nurse Manager Urology and Neurosurgery Clinics
University of Iowa Hospital and Clinics
05.2015 - 05.2018
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards; Urology Clinic with functional Lab
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Investigated and resolved issues affecting hospital operations and patient care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
House Operations Manager-3 Adult Inpt. Divisions
University of Iowa Hospital and Clinics
05.2008 - 05.2015
- Supervised 3 Adult Inpatient Divisions to include Intensive and Specialty Services, Medical Surgical Services, and Behavioral Health Sciences
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting relationships using strong issue resolution and dynamic communication skills.
Nursing Supervisor Intensive and Surgical Services
University of Iowa Hospital and Clinics
05.2001 - 05.2008
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for over 200 nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Optimized resource utilization with careful allocation of personnel based on patient acuity levels.
- Prevented burnout among nursing staff by promoting a healthy work-life balance and recognizing outstanding performances regularly.
- Confidently directed overall operation of nursing services and patient care.
- Facilitated smooth transitions between shifts through clear communication of pertinent patient information during handoffs.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Charge Nurse, Cardiothoracic and Vascular Floor
University of Iowa Hospital and Clinics
07.1996 - 05.2001
- Supervised and managed daily patient assignments, tasking, and administration.
- Mentored new nurses, facilitating smooth transition into their roles while fostering teamwork and professional growth.
- Managed complex caseloads, prioritizing tasks and delegating responsibilities to optimize patient care delivery on the surgical floor.
- Enhanced patient care by implementing evidence-based nursing practices on the surgical floor.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Participated in regular audits of nursing practice, identifying areas requiring corrective action or further education for continuous quality improvement efforts on the surgical floor.
- Developed strategies for efficient pre-operative preparation, resulting in reduced wait times for patients undergoing surgery.
- Served as a liaison between physicians, patients, and families for effective communication of treatment plans and progress updates.
Staff Nurse
University of Iowa Hospital and Clinics
07.1991 - 05.2001
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
MBA -
University of Dubuque
Dubuque, IA2015
Bachelor of Science - Nursing
University of Iowa
Iowa City, IA05.2003
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Interpersonal Communication
- Performance Management
- Process Improvements
- Multidisciplinary Collaboration
Certification
- ACLS. American Heart Association. 9/2024
Interests
Timeline
House Operations Manager of Inpatient Throughput
University of Iowa Hospital and Clinics
05.2020 - Current
Nurse Manager Admission and Transfer Center
University of Iowa Hospital and Clinics
05.2018 - 05.2020
Nurse Manager Urology and Neurosurgery Clinics
University of Iowa Hospital and Clinics
05.2015 - 05.2018
House Operations Manager-3 Adult Inpt. Divisions
University of Iowa Hospital and Clinics
05.2008 - 05.2015
Nursing Supervisor Intensive and Surgical Services
University of Iowa Hospital and Clinics
05.2001 - 05.2008
Charge Nurse, Cardiothoracic and Vascular Floor
University of Iowa Hospital and Clinics
07.1996 - 05.2001
Staff Nurse
University of Iowa Hospital and Clinics
07.1991 - 05.2001
- ACLS. American Heart Association. 9/2024
MBA -
University of Dubuque
Bachelor of Science - Nursing
University of Iowa
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