RAYMOND SMITH
Reading,PA
Summary
Dynamic technical professional with over 25 years of experience, skilled in prioritizing and resolving client issues with a strong focus on customer support services. Proven ability to quickly learn new concepts and thrive in high-pressure environments, complemented by exceptional troubleshooting skills for both hardware and software challenges. Demonstrates a collaborative spirit while excelling in independent roles, consistently seeking innovative approaches to enhance processes and solutions. Authorized to work in the US for any employer, offering extensive expertise and a commitment to excellence.
Overview
29
29
years of professional experience
Work History
Level II Desktop Analyst
Netrix
01.2017 - 10.2025
- Onsite Desktop Support Analyst 2 With Netrix Llc.
- Stationed at Carpenter Steel Technologies Readnig Pa.
- Provided Level 2 Software and Hardware Support
- Created new user Network and Windows accounts
- Migrated 0365 users from Prem
- Configured Cisco Phones through Cisco Call Manager
- Used Service Now ticketing call software
- Imaged new computers through Sccm
- Added users to Active Directory and Azure Groups.
- Would Help Network Team when needed.
Quality Service Specialist
Worldwide Technologies
01.2004 - 01.2017
- Cut Costs by routing field appointments
- Lead Field Tech, Process client files and Repair all makes and models of Dell
Business Systems Management
Office Depot
01.1997 - 01.2002
Education
Certificate of Completion - Hvac
ITT Technical Institute
Dayton OH06-1985
Skills
- Skilled in SCCM deployment processes
- Familiarity with Active Directory systems
- Proficient in configuring IP desk phones
- Proficient in Microsoft operating systems
- Experienced with Windows 10 and 11
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Level II Desktop Analyst
Netrix
01.2017 - 10.2025
Quality Service Specialist
Worldwide Technologies
01.2004 - 01.2017
Business Systems Management
Office Depot
01.1997 - 01.2002
Certificate of Completion - Hvac
ITT Technical Institute