Raymond Soto
Brooklyn
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Sales Associate Team Leader
H&M Clothing Store
10.2022 - 01.2023
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Mechanic Assistant
Dependable Glass & Mirror
05.2022
- Measured areas in need of glass installations and identified best product solution for each specific job.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Carefully and accurately measured and marked outlines and patterns on glass to indicate cutting lines.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
Summer Youth Counselor
Rise Boro
06.2021 - 08.2021
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
- Generated communications for distribution to participants' families, illustrating individual progress and future planned activities.
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
- Tracked and accounted for participants' unique medical needs, tailoring activities, meals, and educational experiences to suit each child.
- Led groups of children safely through variety of camp activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Inspected equipment and machinery to verify functionality and safety.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
Education
No Degree - Criminal Justice & Cyber Security
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2024
High School Diploma -
Life Academy High School For Film And Music
Brooklyn, NY06.2022
Skills
- Microsoft Outlook
- Microsoft Windows
- Service Contracts
- Documentation and Recordkeeping
- Conflict Resolution
- Teamwork and Collaboration
- Meeting Deadlines
- Sales Contracts
- Merchandise Recommendations
- Self-Checkout Assistance
- Cash Handling Accuracy
- Merchandise Receiving and Handling
- Register Opening and Closing
- Meeting Sales Goals
- Adaptable and Flexible
- Engaging with Diverse Customers
- Monitoring
- Reading Comprehension Skills
- Excellent Work Ethic
- Residential Glass Installation
- Hand and Power Tools
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Team Leader
H&M Clothing Store
10.2022 - 01.2023
Mechanic Assistant
Dependable Glass & Mirror
05.2022
Summer Youth Counselor
Rise Boro
06.2021 - 08.2021
No Degree - Criminal Justice & Cyber Security
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Life Academy High School For Film And Music