Raymond Thompson
Richmond,VA
Summary
Dynamic Fulfillment Manager skilled in staff management, health and safety compliance, and production oversight. Achieved significant reductions in shipping errors and improved order accuracy through effective training and process enhancements, ensuring alignment with organizational goals.
Overview
15
15
years of professional experience
Work History
Production Supervisor
Bunge Oils
1595 Mary St. Richmond, Va 23150
10.2022 - Current
- Oversaw daily production operations to ensure adherence to safety and quality standards.
- Conducted training sessions for new employees on equipment usage and safety protocols.
- Implemented process improvements, resulting in enhanced workflow efficiency and reduced downtime.
- Monitored production metrics and adjusted processes to meet output targets effectively.
- Led team meetings to discuss production goals, challenges, and performance feedback regularly.
- Developed and maintained documentation for standard operating procedures and compliance audits.
- Resolved issues quickly to maintain productivity goals.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
Fulfillment Manager
Lineage Logistics - Cold
Richmond
04.2020 - 10.2022
- Oversaw daily operations, ensuring efficient order fulfillment and adherence to safety protocols.
- Managed inventory levels, optimizing stock management.
- Implemented process improvements, enhancing workflow efficiency and productivity in the warehouse.
- Trained and mentored staff on best practices for fulfilling customer orders accurately.
- Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Reduced shipping errors, resulting in fewer returns and exchanges.
- Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Oversaw daily workflow, ensuring alignment with organizational goals and customer requirements.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
Fulfillment Supervisor
Lineage Logistics - Cold
Richmond, Va
06.2015 - 03.2020
- Supervised daily operations to ensure efficient order fulfillment and inventory management.
- Led cross-functional teams to enhance productivity and streamline workflows in cold storage environment.
- Implemented process improvements resulting in reduced lead times and increased order accuracy.
- Trained and mentored staff on best practices for safety, equipment usage, and compliance standards.
- Developed training programs that elevated team performance and operational efficiency.
- Monitored key performance indicators to assess fulfillment processes and identify areas for improvement.
- Improved order accuracy by closely monitoring the picking and packing process in the fulfillment center.
- Reduced shipping errors with diligent quality control checks of outgoing packages.
- Cross-trained new associates on picking and filling orders for warehouse products.
Fulfillment Associate
Lineage Logistics - Cold
Richmond Va
09.2011 - 03.2015
- Operated material handling equipment to ensure timely and accurate order fulfillment.
- Evaluated and verified product quality throughout packaging stages to maintain compliance with organizational quality benchmarks.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
High School Diploma -
Henrico High School
Richmond, VA06-2003
Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Health and safety compliance
- Staff management
- Equipment operation
- Inventory oversight
Accomplishments
Warehouseman of the year 2018
X-Factor award 2021
Timeline
Production Supervisor
Bunge Oils
10.2022 - Current
Fulfillment Manager
Lineage Logistics - Cold
04.2020 - 10.2022
Fulfillment Supervisor
Lineage Logistics - Cold
06.2015 - 03.2020
Fulfillment Associate
Lineage Logistics - Cold
09.2011 - 03.2015
High School Diploma -
Henrico High School